Customer Service Representative
LYMPHA PRESS, U.S.A., Glen Mills, Pennsylvania, United States, 19342
Customer Service Representative
Glen Mills, PA
Full-Time | On-Site Position Highlights Competitive salary with benefits
Full-time, Monday through Friday schedule
Medical, dental, vision & 401(k)
Paid Time Off
Team-oriented, patient-focused environment
Mission-driven healthcare organization improving patient outcomes through DME solutions Role Summary
The Customer Service Representative coordinates all aspects of customer service responsibilities to support patients and internal teams. This role serves as a primary point of contact for inbound patient calls, ensuring timely resolution of inquiries, accurate documentation, and professional communication. The Representative updates patient records, supports intake processes, and assists with administrative tasks to maintain efficient operations. This is a full-time position with Monday through Friday hours. Key Responsibilities
Answer incoming telephone calls and address patient needs with professionalism and empathy
Update patient records, case statuses, and intake information accurately within the company database
Complete patient intake and troubleshoot basic product-related concerns
Manage high-volume inbound calls while maintaining service quality standards
Process inbound and outbound mail, including claim documentation and internal requests
Support and participate in company-wide culture and engagement initiatives
Complete required in-person and e-learning training programs
Collaborate effectively with team members, departments, and leadership
Uphold company Mission, Vision, and Values in all interactions and responsibilities
Perform other duties as assigned Requirements
High School Diploma or GED required; equivalent combination of education and experience considered
Minimum three years of related experience and/or training
Excellent verbal communication skills with ability to multitask and work independently
Strong phone communication skills and ability to manage high daily call volume
Knowledge of insurance guidelines and DME experience preferred
Proficient computer skills and practical knowledge of office software and equipment
Ability to quickly acquire knowledge of departmental program structure, policies, and procedures
Strong time management skills with ability to work independently with minimal supervision
Ability to analyze information, identify problems, and make sound decisions in situations with limited standardization
Ability to perform effectively in a fast-paced environment with unscheduled interruptions Supervisory Functions This position has no supervisory responsibilities About Lympha Press
Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need. Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth. Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day. Apply Today If you are a service-oriented professional who thrives in a fast-paced healthcare environment and enjoys supporting patients through responsive, compassionate communication, we encourage you to apply and join our Customer Service team.
Glen Mills, PA
Full-Time | On-Site Position Highlights Competitive salary with benefits
Full-time, Monday through Friday schedule
Medical, dental, vision & 401(k)
Paid Time Off
Team-oriented, patient-focused environment
Mission-driven healthcare organization improving patient outcomes through DME solutions Role Summary
The Customer Service Representative coordinates all aspects of customer service responsibilities to support patients and internal teams. This role serves as a primary point of contact for inbound patient calls, ensuring timely resolution of inquiries, accurate documentation, and professional communication. The Representative updates patient records, supports intake processes, and assists with administrative tasks to maintain efficient operations. This is a full-time position with Monday through Friday hours. Key Responsibilities
Answer incoming telephone calls and address patient needs with professionalism and empathy
Update patient records, case statuses, and intake information accurately within the company database
Complete patient intake and troubleshoot basic product-related concerns
Manage high-volume inbound calls while maintaining service quality standards
Process inbound and outbound mail, including claim documentation and internal requests
Support and participate in company-wide culture and engagement initiatives
Complete required in-person and e-learning training programs
Collaborate effectively with team members, departments, and leadership
Uphold company Mission, Vision, and Values in all interactions and responsibilities
Perform other duties as assigned Requirements
High School Diploma or GED required; equivalent combination of education and experience considered
Minimum three years of related experience and/or training
Excellent verbal communication skills with ability to multitask and work independently
Strong phone communication skills and ability to manage high daily call volume
Knowledge of insurance guidelines and DME experience preferred
Proficient computer skills and practical knowledge of office software and equipment
Ability to quickly acquire knowledge of departmental program structure, policies, and procedures
Strong time management skills with ability to work independently with minimal supervision
Ability to analyze information, identify problems, and make sound decisions in situations with limited standardization
Ability to perform effectively in a fast-paced environment with unscheduled interruptions Supervisory Functions This position has no supervisory responsibilities About Lympha Press
Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need. Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth. Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day. Apply Today If you are a service-oriented professional who thrives in a fast-paced healthcare environment and enjoys supporting patients through responsive, compassionate communication, we encourage you to apply and join our Customer Service team.