Bilingual Customer Service Representative - Spanish
PeopleShare by PROMAN, Pennsauken, New Jersey, us, 08110
PeopleShare has an opening for a Bilingual Customer Service Representative in a Call Center environment in Pennsauken, NJ.
Candidates must be bilingual with both English and Spanish.
Title:
Bilingual Customer Service Representative - English/Spanish
Location:
Pennsauken, NJ 08109 Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Pay Rate:
$21-22/hr Duration:
4 month contract-to-hire
This role is in our Call Center, where you are responsible for providing customers with an optimal experience by providing a high level of professionalism and customer service. Your primary responsibilities will be to provide information on our product/services by answering questions and resolving customer concerns with accuracy and efficiency. As a family-owned business specializing in replacement hardware, we strive for our employees to collaborate to benefit the company. In addition to any primary responsibilities, this position includes a flexible work environment that will welcome and encourage input on various projects across departments.
Responsibilities
Responsible to respond promptly and professionally to all incoming customer inquiries via phone or email regarding product or services Attract prospective customers by answering product questions and then further suggesting additional information for products and services offered Resolve customer complaints by conducting independent analysis: determine the cause, provide a solution, expedite correction and lastly, follow up on customer satisfaction Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication with customers via phone and/or email to learn and address their needs, complaints, or issues Learn and maintain an updated knowledge of our products, services, and policies to effectively assist the customer base Assist in managing customer records by updating account information as needed Understand and strive to meet or exceed call center metrics Adhere to all company policies and procedures Requirements
Bilingual with English and Spanish 2 years of Call Center experience 2 years of Customer Service experience Problem Solving Skills Strong listening & communication skills Eager to learn and apply learned knowledge Detailed oriented, organized, and punctual Positive attitude, interpersonal skills, and presents a professional work image Ability to multi-task, prioritize and manage time effectively Must be capable to work in a team environment and cooperate with leadership and communicate with other team members Ability to adapt to changing priorities and tight deadlines and take ownership and accountability for issue resolution Self-motivated and determined individual with a desire to succeed
IND38
Candidates must be bilingual with both English and Spanish.
Title:
Bilingual Customer Service Representative - English/Spanish
Location:
Pennsauken, NJ 08109 Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Pay Rate:
$21-22/hr Duration:
4 month contract-to-hire
This role is in our Call Center, where you are responsible for providing customers with an optimal experience by providing a high level of professionalism and customer service. Your primary responsibilities will be to provide information on our product/services by answering questions and resolving customer concerns with accuracy and efficiency. As a family-owned business specializing in replacement hardware, we strive for our employees to collaborate to benefit the company. In addition to any primary responsibilities, this position includes a flexible work environment that will welcome and encourage input on various projects across departments.
Responsibilities
Responsible to respond promptly and professionally to all incoming customer inquiries via phone or email regarding product or services Attract prospective customers by answering product questions and then further suggesting additional information for products and services offered Resolve customer complaints by conducting independent analysis: determine the cause, provide a solution, expedite correction and lastly, follow up on customer satisfaction Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication with customers via phone and/or email to learn and address their needs, complaints, or issues Learn and maintain an updated knowledge of our products, services, and policies to effectively assist the customer base Assist in managing customer records by updating account information as needed Understand and strive to meet or exceed call center metrics Adhere to all company policies and procedures Requirements
Bilingual with English and Spanish 2 years of Call Center experience 2 years of Customer Service experience Problem Solving Skills Strong listening & communication skills Eager to learn and apply learned knowledge Detailed oriented, organized, and punctual Positive attitude, interpersonal skills, and presents a professional work image Ability to multi-task, prioritize and manage time effectively Must be capable to work in a team environment and cooperate with leadership and communicate with other team members Ability to adapt to changing priorities and tight deadlines and take ownership and accountability for issue resolution Self-motivated and determined individual with a desire to succeed
IND38