One of our customer is looking for a Technical Service Specialist!
Summary
Our customer manufacture high performance industrial printing solutions. They design and produce advanced thermal printers, cut-sheet and continuous-fee laser printers, mobile printers, and production print systems.
Responsibilities
* Provide advanced in house bench support, performing technical diagnostics, repair, and maintenance of installed printer systems.
* Deliver remote troubleshooting support to customers and third party service technicians
* Diagnose and resolve complex electrical, mechanical, and software-related printer issues in high production environments
* Perform preventative maintenance inspections to ensure optimal performance, reliability, and longevity of customer equipment.
* Accurately document and troubleshoot processes, root cause findings, corrective actions, and final resolutions.
* Access and apply firmware updates, drivers, technical documentation, an knowledge base resource to support issues.
Job Requirements
Required
* Minimum of four years hands on experience supporting and repairing print production equipment.
* Experience working with thermal printers, laser printers, and industrial printing systems is preferred
* Proficiency in basic computer hardware configuration and firmware setup.
* Strong troubleshooting and analytical skills
* Must possess or be able to obtain a valid passport for occasional international travel to corporate HQ in Germany.
Summary
Our customer manufacture high performance industrial printing solutions. They design and produce advanced thermal printers, cut-sheet and continuous-fee laser printers, mobile printers, and production print systems.
Responsibilities
* Provide advanced in house bench support, performing technical diagnostics, repair, and maintenance of installed printer systems.
* Deliver remote troubleshooting support to customers and third party service technicians
* Diagnose and resolve complex electrical, mechanical, and software-related printer issues in high production environments
* Perform preventative maintenance inspections to ensure optimal performance, reliability, and longevity of customer equipment.
* Accurately document and troubleshoot processes, root cause findings, corrective actions, and final resolutions.
* Access and apply firmware updates, drivers, technical documentation, an knowledge base resource to support issues.
Job Requirements
Required
* Minimum of four years hands on experience supporting and repairing print production equipment.
* Experience working with thermal printers, laser printers, and industrial printing systems is preferred
* Proficiency in basic computer hardware configuration and firmware setup.
* Strong troubleshooting and analytical skills
* Must possess or be able to obtain a valid passport for occasional international travel to corporate HQ in Germany.