Job Title: Service Writer
Job Description
Acting as the primary point of contact for repair and service customers, both walk-in and phone, this role coordinates with the shop foreman in diagnosing repairs and gathering necessary diagnostic information. Responsibilities include writing up repair/service shop quotations and presenting them to customers. The service writer is also responsible for writing shop work orders based on gathered information and diagnostic consultations. Additionally, the role involves ordering service-related parts, tracking their availability, and scheduling repairs. The service writer integrates the service repair schedule with the shop production schedule in consultation with the General Manager.
Responsibilities
Write up repair/service shop quotations and present them to customers.
Coordinate with the shop foreman in diagnosing repairs and gathering diagnostic information.
Order service-related parts through the parts department and track their availability.
Assign repair parts to individual orders and schedule repairs.
Integrate the service repair schedule with the shop production schedule.
Responsible for final costing of completed repair work orders in conjunction with the General Manager.
Present final repair costs to customers often in collaboration with the shop foreman.
Check the final repair product for quality control and order accuracy in collaboration with the shop foreman.
Interact with end-user customers upon delivery to explain work orders and arrange payments.
Bill all CTE warranty, both repair and truck equipment.
Interact with customers to minimize complaints and liaise with OEM as needed.
Research and understand factory warranties and write work orders accordingly.
Document repair orders with repair dialogue to justify costs and coordinate with costing clerk for final billing.
Order shop supplies as needed and ensure stocking levels are maintained.
Essential Skills
Automotive repair knowledge
Customer service expertise
Typing and data entry skills
Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
Strong attention to detail and organizational skills
Effective written and verbal communication skills
Additional Skills & Qualifications
Several years of clerical, administrative, or customer service experience in a service or technical environment.
Ability to master in-house proprietary software.
Experience with pricing analysis, ordering, and work orders.
Knowledge of mechanical, automotive mechanic, ASE, truck equipment, and truck equipment certifications.
Familiarity with hand tools and power tools.
Why Work Here?
Enjoy a day position from Monday to Friday in Albuquerque with a company that has a 76-year history. Benefit from medical insurance, a 401k plan, and a workplace that offers a variety of tasks each day.
Work Environment
Work in a large shop with 14 bays where some tasks are completed outdoors on equipment. The team environment provides opportunities for growth and the chance to engage in diverse tasks daily.
Job Type & Location
This is a Contract to Hire position based out of Albuquerque, NM.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Albuquerque,NM.
Application Deadline
This position is anticipated to close on Mar 10, 2026.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
Acting as the primary point of contact for repair and service customers, both walk-in and phone, this role coordinates with the shop foreman in diagnosing repairs and gathering necessary diagnostic information. Responsibilities include writing up repair/service shop quotations and presenting them to customers. The service writer is also responsible for writing shop work orders based on gathered information and diagnostic consultations. Additionally, the role involves ordering service-related parts, tracking their availability, and scheduling repairs. The service writer integrates the service repair schedule with the shop production schedule in consultation with the General Manager.
Responsibilities
Write up repair/service shop quotations and present them to customers.
Coordinate with the shop foreman in diagnosing repairs and gathering diagnostic information.
Order service-related parts through the parts department and track their availability.
Assign repair parts to individual orders and schedule repairs.
Integrate the service repair schedule with the shop production schedule.
Responsible for final costing of completed repair work orders in conjunction with the General Manager.
Present final repair costs to customers often in collaboration with the shop foreman.
Check the final repair product for quality control and order accuracy in collaboration with the shop foreman.
Interact with end-user customers upon delivery to explain work orders and arrange payments.
Bill all CTE warranty, both repair and truck equipment.
Interact with customers to minimize complaints and liaise with OEM as needed.
Research and understand factory warranties and write work orders accordingly.
Document repair orders with repair dialogue to justify costs and coordinate with costing clerk for final billing.
Order shop supplies as needed and ensure stocking levels are maintained.
Essential Skills
Automotive repair knowledge
Customer service expertise
Typing and data entry skills
Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
Strong attention to detail and organizational skills
Effective written and verbal communication skills
Additional Skills & Qualifications
Several years of clerical, administrative, or customer service experience in a service or technical environment.
Ability to master in-house proprietary software.
Experience with pricing analysis, ordering, and work orders.
Knowledge of mechanical, automotive mechanic, ASE, truck equipment, and truck equipment certifications.
Familiarity with hand tools and power tools.
Why Work Here?
Enjoy a day position from Monday to Friday in Albuquerque with a company that has a 76-year history. Benefit from medical insurance, a 401k plan, and a workplace that offers a variety of tasks each day.
Work Environment
Work in a large shop with 14 bays where some tasks are completed outdoors on equipment. The team environment provides opportunities for growth and the chance to engage in diverse tasks daily.
Job Type & Location
This is a Contract to Hire position based out of Albuquerque, NM.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Albuquerque,NM.
Application Deadline
This position is anticipated to close on Mar 10, 2026.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.