Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Recovery Customer Account Support Associate is responsible for providing specialized support for lease and retail accounts within the Recovery department, with a primary focus on managing escalated cases and resolving complex account issue maintaining customer satisfaction by addressing escalations promptly and efficiently. This role is expected to thoroughly investigate and analyze each case to provide effective solutions, ensuring resolutions align with the department's productivity and quality standards.
What You Will Do
1. Customer Dispute Escalation
• Engage in both inbound and outbound communication with customers to resolve account concerns, providing clear explanations, and setting appropriate expectations regarding contractual and financial obligations.
• Perform thorough follow-up, and research tasks to ensure effective problem resolution on accounts in recovery.
• Ensure customer issues, disputes, and inquiries are handled efficiently and within specified timelines.
• Properly document account information and input date in the appropriate systems
2. Complete daily work activities to meet operational requirements and goals.
Qualifications
What You Will Bring
• Minimum 2-4 years' experience in a collections call center environment with experience in recovering on deficiency accounts.
• Background in automotive financial services, specifically working prime auto paper is preferred
• High school graduate or GED equivalent required.
• Bachelor's degree preferred
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.
• Excellent organizational and problem-solving skills to handle various account types.
• Proven negotiation skills with ability to negotiate mutually beneficial arrangements with customer.
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable).
• Basic computer skills - Knowledge of Microsoft Windows including Word and Excel.
• Strong communication skills (Verbal and written) - Ability to clearly communicate thoughts and ideas to peers and customers.
• Excellent listening skills - Ability to listen and understand direction.
• Ability to multitask and work under pressure.
• Ability to prioritize tasks and effectively manage time to meet assigned deadlines.
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and the Gramm-Leach-Bliley Act (GLB)
Work Environment
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Recovery Customer Account Support Associate is responsible for providing specialized support for lease and retail accounts within the Recovery department, with a primary focus on managing escalated cases and resolving complex account issue maintaining customer satisfaction by addressing escalations promptly and efficiently. This role is expected to thoroughly investigate and analyze each case to provide effective solutions, ensuring resolutions align with the department's productivity and quality standards.
What You Will Do
1. Customer Dispute Escalation
• Engage in both inbound and outbound communication with customers to resolve account concerns, providing clear explanations, and setting appropriate expectations regarding contractual and financial obligations.
• Perform thorough follow-up, and research tasks to ensure effective problem resolution on accounts in recovery.
• Ensure customer issues, disputes, and inquiries are handled efficiently and within specified timelines.
• Properly document account information and input date in the appropriate systems
2. Complete daily work activities to meet operational requirements and goals.
Qualifications
What You Will Bring
• Minimum 2-4 years' experience in a collections call center environment with experience in recovering on deficiency accounts.
• Background in automotive financial services, specifically working prime auto paper is preferred
• High school graduate or GED equivalent required.
• Bachelor's degree preferred
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.
• Excellent organizational and problem-solving skills to handle various account types.
• Proven negotiation skills with ability to negotiate mutually beneficial arrangements with customer.
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable).
• Basic computer skills - Knowledge of Microsoft Windows including Word and Excel.
• Strong communication skills (Verbal and written) - Ability to clearly communicate thoughts and ideas to peers and customers.
• Excellent listening skills - Ability to listen and understand direction.
• Ability to multitask and work under pressure.
• Ability to prioritize tasks and effectively manage time to meet assigned deadlines.
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and the Gramm-Leach-Bliley Act (GLB)
Work Environment
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .