We are seeking a highly skilled Technical Support Associate to provide high-level product-specific technical information and support to customers.
The role is based in Ladson, SC and offers a competitive salary range of $50,000.00/yr - $55,000.00/yr, plus an annual bonus.
Key Responsibilities
Provides technical support and troubleshooting for product lines through e-mail and phone to internal and/or external customers. Interacts directly with clients/customers to resolve technical issues in a timely manner. Assists customers in implementing products and advises on their proper use. Acquires and maintains current knowledge of relevant product offerings and support policies. Tracks open customer issues and communicates the status to customers. Orders and determines replacement parts needed. Applies excellent judgment skills to properly evaluate situations and provide effective solutions. Requirements
High school diploma or equivalent required. Associate degree in electrical engineering, mechanical engineering, or a related field preferred. Three to five years of experience in technical, product-focused customer service practices and principles. Working knowledge of water pumps, HVAC systems, or plumbing is a plus. DAB PUMPS is an equal opportunity employer and encourages workforce diversity.
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Provides technical support and troubleshooting for product lines through e-mail and phone to internal and/or external customers. Interacts directly with clients/customers to resolve technical issues in a timely manner. Assists customers in implementing products and advises on their proper use. Acquires and maintains current knowledge of relevant product offerings and support policies. Tracks open customer issues and communicates the status to customers. Orders and determines replacement parts needed. Applies excellent judgment skills to properly evaluate situations and provide effective solutions. Requirements
High school diploma or equivalent required. Associate degree in electrical engineering, mechanical engineering, or a related field preferred. Three to five years of experience in technical, product-focused customer service practices and principles. Working knowledge of water pumps, HVAC systems, or plumbing is a plus. DAB PUMPS is an equal opportunity employer and encourages workforce diversity.
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