Customer Service Representative
Reliable Automatic Sprinkler Co., Inc., Florida, New York, United States
Company Overview
Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves, and a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.
Location Miami Warehouse, Miramar, FL
Summary The Customer Service Representative provides effective customer service for all internal and external customers.
Duties and Responsibilities
Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge requests.
Processes customer orders, changes, and returns.
Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
Works closely with the Operations Supervisor as directed.
Reviews and maintains customer database to track account information, statuses, orders, and lead times.
Provides timely feedback regarding service failures or customer concerns.
Works closely with Sales Representatives on quotes, status of orders, etc.
Promotes a safe workplace by performing all tasks safely and thoughtfully in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintains vigilance for any hazardous conditions or practices and immediately reports unsafe conditions to the supervisor.
Performs other duties as directed.
Skills and Competencies
Strong communication and interpersonal skills.
Outstanding customer service skills.
Excellent time‑management ability.
Ability to handle adversity and conflict with successful outcomes.
Outstanding attention to detail and accuracy.
Strong commitment to a team environment while working well with others.
Works systematically and logically to resolve problems.
Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services.
Knowledge of technical details of the company product.
Proficient in computer data entry.
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software.
Qualifications
Associate’s Degree in Business and/or Related Field.
2+ years of customer service experience in the manufacturing or construction industry.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
Reliable Automatic Sprinkler., Inc. recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Wholesale Building Materials
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Location Miami Warehouse, Miramar, FL
Summary The Customer Service Representative provides effective customer service for all internal and external customers.
Duties and Responsibilities
Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge requests.
Processes customer orders, changes, and returns.
Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
Works closely with the Operations Supervisor as directed.
Reviews and maintains customer database to track account information, statuses, orders, and lead times.
Provides timely feedback regarding service failures or customer concerns.
Works closely with Sales Representatives on quotes, status of orders, etc.
Promotes a safe workplace by performing all tasks safely and thoughtfully in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintains vigilance for any hazardous conditions or practices and immediately reports unsafe conditions to the supervisor.
Performs other duties as directed.
Skills and Competencies
Strong communication and interpersonal skills.
Outstanding customer service skills.
Excellent time‑management ability.
Ability to handle adversity and conflict with successful outcomes.
Outstanding attention to detail and accuracy.
Strong commitment to a team environment while working well with others.
Works systematically and logically to resolve problems.
Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services.
Knowledge of technical details of the company product.
Proficient in computer data entry.
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software.
Qualifications
Associate’s Degree in Business and/or Related Field.
2+ years of customer service experience in the manufacturing or construction industry.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
Reliable Automatic Sprinkler., Inc. recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Wholesale Building Materials
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