Customer Service Representative

PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging. The PAC Customer Service Rep will be the primary point of contact for customers in relation to manufacturing and sales of PAC Instruments. Responsible for all phone, electronic and face to face interactions in order to promptly provide and process information in response to inquiries, concerns and requests about products and services. Processing orders, checking stock and provide status of orders while using problem solving skills to resolve customer issues. ESSENTIAL TASKS & DUTIES: Answering phones and providing feedback on stocking levels, order status, order tracking etc. Proactively calling customers and providing them with a status of their orders and notification of any date changes. Collaborate with necessary departments in order to obtain required information. Processing quotes and customer orders in our ERP system (IFS). Providing alternative products / solutions for out-of-stock items or long lead-time items. Keeping errors below 1% and dropped phone calls below 1%. 24 hr. turnaround time on customer PO's and entry into IFS. Identify and assess customers’ needs with required urgency to achieve satisfaction. Process RMA’s, warranty and credits as applicable. Support account managers and Field service technicians as needed. Ability to implement process improvement initiatives. Provide technical assistance to customers and team members. Other duties as required by management. QUALIFICATIONS: Education & Experience: High School graduate. Some college a plus Minimum 4+ years’ experience in a Manufacturing Environment Strong computer skills and a good working knowledge of MS Office and an ERP system Able to use problem solving skills to identify and resolve customer related issues Knowledge & Skills: Customer service in a global manufacturing environment Strong willingness to assist other team members w/ customer related issues Strong organizational skills Demonstrated ability to multi-task Privacy We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. https://www.paclp.com/about-pac/careers/view PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) About the company

Lab and process analytical instruments for petroleum analysis: physical properties, gas chromatography, and elemental analysis. PAC analyzers are compliant with ASTM, EN, DIN, IP, ISO, JIS, & DEF STAN methods. Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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