In Person Associate Customer Service Representative at CenterPoint Energy
McNeese State University, Evansville, Indiana, United States, 47725
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In Person Associate Customer Service Representative
Center Point Energy
is looking for a
In Person Associate Customer Service Representative to join our
Team , located in
Evansville, Indiana. Job Summary: Receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high call volume environment. Performs direct customer contact through various channels including phone, email and chat. Completes administrative functions and data entry. Essential Functions: Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution. Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets. Respond with urgency to all emergency calls, such as gas leaks, power outages and other unsafe situations and effectively convey the ugency to service grop for rapid response. Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts. Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls. Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.) Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary. Education: Requires a high school diploma or GED Experience: Requires a minimum of 1 year customer interaction experience, preferably one year customer service experience, with a proven history of professionally and effectively resolving customer concerns.
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Center Point Energy
is looking for a
In Person Associate Customer Service Representative to join our
Team , located in
Evansville, Indiana. Job Summary: Receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high call volume environment. Performs direct customer contact through various channels including phone, email and chat. Completes administrative functions and data entry. Essential Functions: Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution. Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets. Respond with urgency to all emergency calls, such as gas leaks, power outages and other unsafe situations and effectively convey the ugency to service grop for rapid response. Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts. Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls. Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.) Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary. Education: Requires a high school diploma or GED Experience: Requires a minimum of 1 year customer interaction experience, preferably one year customer service experience, with a proven history of professionally and effectively resolving customer concerns.
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