Customer Service Representative - PT
Tennova Healthcare- LaFollette Medical Center, Knoxville, Tennessee, United States, 37955
Join to apply for the
Customer Svc Rep - PT
role at
Tennova Healthcare- Jefferson Memorial Hospital Join to apply for the
Customer Svc Rep - PT
role at
Tennova Healthcare- Jefferson Memorial Hospital Get AI-powered advice on this job and more exclusive features. Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards. Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction. Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately. Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions. Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures. Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions. Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience. Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction. Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions. Performs other duties as assigned. Complies with all policies and standards.
Qualifications
H.S. Diploma or GED required Associate Degree or coursework in Business, Communications, or a related field preferred 1-2 years of experience in customer service, call center, or administrative support required
Knowledge, Skills And Abilities
Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar. Strong verbal and written communication skills, ensuring clear and professional interactions. Ability to handle high call volumes and multi-task across different customer service platforms. Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively. Proficiency in customer service software, CRM systems, and Microsoft Office applications. Ability to remain calm and professional in high-stress situations while de-escalating customer concerns. Strong attention to detail in data entry, documentation, and customer interactions. Ability to work independently and as part of a collaborative team in a fast-paced environment.
Licenses and Certifications
Certified Customer Experience Professional preferred
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Tennova Healthcare- Jefferson Memorial Hospital by 2x Get notified about new Customer Representative jobs in
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Customer Svc Rep - PT
role at
Tennova Healthcare- Jefferson Memorial Hospital Join to apply for the
Customer Svc Rep - PT
role at
Tennova Healthcare- Jefferson Memorial Hospital Get AI-powered advice on this job and more exclusive features. Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards. Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction. Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately. Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions. Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures. Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions. Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience. Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction. Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions. Performs other duties as assigned. Complies with all policies and standards.
Qualifications
H.S. Diploma or GED required Associate Degree or coursework in Business, Communications, or a related field preferred 1-2 years of experience in customer service, call center, or administrative support required
Knowledge, Skills And Abilities
Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar. Strong verbal and written communication skills, ensuring clear and professional interactions. Ability to handle high call volumes and multi-task across different customer service platforms. Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively. Proficiency in customer service software, CRM systems, and Microsoft Office applications. Ability to remain calm and professional in high-stress situations while de-escalating customer concerns. Strong attention to detail in data entry, documentation, and customer interactions. Ability to work independently and as part of a collaborative team in a fast-paced environment.
Licenses and Certifications
Certified Customer Experience Professional preferred
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Tennova Healthcare- Jefferson Memorial Hospital by 2x Get notified about new Customer Representative jobs in
Knoxville, TN . Customer Svc Rep - MultiSpecialty Clinic, Turkey Creek
Customer Service Representative - Clinic - Turkey Creek
Customer Service Representative - Clinic - Turkey Creek
Customer Service Representative - State Farm Agent Team Member
Knoxville, TN $40,000.00-$70,000.00 1 year ago Customer Svc Rep - MultiSpecialty Clinic, Turkey Creek
Customer Service Monitoring Representative
Seasonal Customer Service Representative (Remote)
Customer Service Representative - EdAmerica
Customer Service Representative - BPO Client Relations
Customer Service Representative - Powell - Multispecialty
Customer Service Representative - Multispecialty
Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)
Customer Service Representative- Tennova Primary Care North
Customer Svc Rep/Tennova Primary Care South
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr