Overview
Customer Service Representative - Bismarck Address 3750 E Rosser Ave, Bismarck, ND 58501, USA. Compensation $16.00/hour. WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. The
Customer Service Representative
is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology. Responsibilities
Responsible for acting as a liaison between the customer and the company. Provide a world class customer experience to both internal and external customers via phone, email, and chat. Assist customers with service requests, changes, cancellations, and other queries. Resolve customer service issues via phone, email, and chat. Capture detailed customer charter requests and provide an accurate quotation. Follow up with leads via phone, email, and chat. Assist customers with single call issue resolution. Ensure personal revenue goals and objectives are exceeded. Directly contribute to department revenue goal attainment. Other duties as assigned. Qualifications
High School graduate or equivalent Customer service experience in a contact/call center environment required Excellent oral communication skills to respond and present professionally to callers and visitors Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources Strong interpersonal skills and excellent written and oral communication skills required Critical thinking and problem-solving skills are required Computer literacy, preferably in word processing and spreadsheets Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks Transportation industry experience a plus Bilingual English/Spanish a plus We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits Competitive compensation packages 401(k) with 4% employer match Financial Wellness Tool Emotional Health
Employee Assistance Program (EAP) PTO for part-time and full-time positions Paid holidays Pet & Legal Insurance Personal Development
On-the-job training and skills development Internal transfer opportunities for career growth Equal Opportunity Employer : WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected.
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Customer Service Representative - Bismarck Address 3750 E Rosser Ave, Bismarck, ND 58501, USA. Compensation $16.00/hour. WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. The
Customer Service Representative
is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology. Responsibilities
Responsible for acting as a liaison between the customer and the company. Provide a world class customer experience to both internal and external customers via phone, email, and chat. Assist customers with service requests, changes, cancellations, and other queries. Resolve customer service issues via phone, email, and chat. Capture detailed customer charter requests and provide an accurate quotation. Follow up with leads via phone, email, and chat. Assist customers with single call issue resolution. Ensure personal revenue goals and objectives are exceeded. Directly contribute to department revenue goal attainment. Other duties as assigned. Qualifications
High School graduate or equivalent Customer service experience in a contact/call center environment required Excellent oral communication skills to respond and present professionally to callers and visitors Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources Strong interpersonal skills and excellent written and oral communication skills required Critical thinking and problem-solving skills are required Computer literacy, preferably in word processing and spreadsheets Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks Transportation industry experience a plus Bilingual English/Spanish a plus We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits Competitive compensation packages 401(k) with 4% employer match Financial Wellness Tool Emotional Health
Employee Assistance Program (EAP) PTO for part-time and full-time positions Paid holidays Pet & Legal Insurance Personal Development
On-the-job training and skills development Internal transfer opportunities for career growth Equal Opportunity Employer : WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected.
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