CUSTOMER SERVICE REPRESENTATIVE - KATY, TX

Respond promptly and professionally to customer inquiries via email, live chat, and phone regarding product information, order status, shipping inquiries, and general concerns. Provide exceptional customer service by addressing customer needs, resolving issues, and ensuring customer satisfaction. Gather customer feedback and insights to identify areas for improvement in products, services, and processes. Communicate customer feedback to the relevant departments to drive continuous improvement. Troubleshoot and resolve customer complaints and concerns effectively, escalating complex issues to the appropriate department when necessary. Handle returns, exchanges, and refunds according to company policies. Acquire in-depth knowledge of the company's products, including features, specifications, and benefits, to effectively assist customers and provide product recommendations. Process customer orders accurately and efficiently, including order entry, payment processing, and order tracking. Coordinate with the warehouse team to ensure timely order fulfillment and shipment. Maintain accurate records of customer interactions, transactions, and inquiries in the customer service database. Generate reports on customer service metrics and performance indicators to track progress and identify opportunities for improvement. Qualifications Excellent verbal and written communication skills. Ability to empathize with customers and provide personalized assistance. Strong analytical and problem-solving abilities to effectively address customer concerns and resolve issues. Meticulous attention to detail to ensure accuracy in order processing and documentation. Effective time management and organizational skills to handle multiple tasks and prioritize workload efficiently. Ability to work collaboratively with cross-functional teams, including sales, marketing, and operations, to deliver exceptional customer service. Familiarity with e-commerce platforms and customer relationship management (CRM) software. Basic understanding of website navigation and online payment systems. Willingness to adapt to changing customer needs, processes, and technologies. Preferred : Previous experience in customer service or related fields preferred. Experience in e-commerce customer service is a plus. Previous experience with Zendesk, Klaviyo, Shopify, and Google Drive (sheets, docs, etc) Job Type: Full-time To apply, please email your resume to Careers@valeforever.com and include the title of the position you’re applying for in the subject line.

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