Tax Customer Service Representative II (Experienced)
Mass Markets, Wichita, Kansas, United States, 67232
Tax Customer Service Representative II (Experienced)
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a highly motivated individual with excellent communication skills and a passion for helping others? Join our team and become a trusted resource for clients seeking expert tax advice and support. In this role, you’ll provide clear, accurate, and personalized guidance on a wide range of tax-related topics. Key Responsibilities Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms. Translate complex tax laws and technical terms into easy-to-understand language for clients. Utilize government websites, professional resources, and internal tools to research and deliver accurate answers. Apply company policies, procedures, and best practices to resolve tax-related inquiries efficiently. Maintain detailed and accurate documentation of all client interactions and case resolutions. Stay current on federal and state tax laws, regulations, and industry trends. Collaborate with team members and share knowledge to continuously improve service quality. Identify opportunities to educate clients on tax-saving strategies and available deductions or credits. Escalate complex or sensitive issues to appropriate internal departments when necessary. Uphold the highest standards of data privacy and client confidentiality. Candidate Qualifications It's about building relationships and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older. High school diploma or equivalent required. Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Active PTIN (Preparer Tax Identification Number). Ability to obtain any required state licenses, certificates, permits, or bonds. Recent experience preparing federal and state individual 1040 tax returns. Strong proficiency with technology and computer systems. Reliable, hardwired internet connection (or willingness to obtain one). Excellent verbal and written communication skills. Strong customer service orientation with a professional, friendly, and reassuring demeanor. Ability to work independently in a fast-paced, dynamic environment. Strong critical thinking, research, and problem-solving skills. Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage. Retirement Savings: Secure your future with retirement savings programs. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability. EQUAL OPPORTUNITY EMPLOYER
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MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a highly motivated individual with excellent communication skills and a passion for helping others? Join our team and become a trusted resource for clients seeking expert tax advice and support. In this role, you’ll provide clear, accurate, and personalized guidance on a wide range of tax-related topics. Key Responsibilities Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms. Translate complex tax laws and technical terms into easy-to-understand language for clients. Utilize government websites, professional resources, and internal tools to research and deliver accurate answers. Apply company policies, procedures, and best practices to resolve tax-related inquiries efficiently. Maintain detailed and accurate documentation of all client interactions and case resolutions. Stay current on federal and state tax laws, regulations, and industry trends. Collaborate with team members and share knowledge to continuously improve service quality. Identify opportunities to educate clients on tax-saving strategies and available deductions or credits. Escalate complex or sensitive issues to appropriate internal departments when necessary. Uphold the highest standards of data privacy and client confidentiality. Candidate Qualifications It's about building relationships and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older. High school diploma or equivalent required. Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials. Active PTIN (Preparer Tax Identification Number). Ability to obtain any required state licenses, certificates, permits, or bonds. Recent experience preparing federal and state individual 1040 tax returns. Strong proficiency with technology and computer systems. Reliable, hardwired internet connection (or willingness to obtain one). Excellent verbal and written communication skills. Strong customer service orientation with a professional, friendly, and reassuring demeanor. Ability to work independently in a fast-paced, dynamic environment. Strong critical thinking, research, and problem-solving skills. Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage. Retirement Savings: Secure your future with retirement savings programs. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability. EQUAL OPPORTUNITY EMPLOYER
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