Medical Equipment Customer Service Representative
Rotech Healthcare Inc., Deland, Florida, us, 32723
Overview and Responsibilities
Join a Leader in Home Healthcare. At Rotech Healthcare Inc., we’re a trusted partner in patient care. We empower patients to manage their health from the comfort of home with home medical equipment and services.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Customer Service Representative – Home Healthcare Intake & Insurance Verification Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day.
You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
What You’ll Do
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Coordinate documentation and service setup for respiratory products and medical equipment.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Provide technical assistance and support for walk-in and retail equipment requests.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Assist with office operations including supply monitoring, deposits, and batch reporting.
What You Bring
High school diploma or GED
(required).
Experience in home healthcare, medical billing, or patient intake
(preferred).
Familiarity with
insurance verification and reimbursement practices .
Strong communication and multitasking skills.
Ability to work independently and as part of a collaborative team.
Knowledge of medical terminology and durable medical equipment is a plus.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications Employment is contingent upon the following requirements to ensure the safety and integrity of our team and the patients we serve:
Successful completion of a
background investigation
(company-wide).
Drug screening , when applicable to the position.
A
valid driver’s license
with a clean driving record, when driving is required for the role.
Required Education & Experience
High school diploma or GED equivalent
Preferred Background
Experience working with
medical equipment .
Familiarity with
medical billing and reimbursement practices .
Background in
healthcare administration
or
patient intake .
Knowledge of
medical terminology .
At least
one year of related work experience .
Skills & Competencies
Strong attention to detail and ability to
multi-task
effectively.
Excellent
verbal and written communication
skills in English.
Ability to
interpret and respond
to various forms of communication (verbal, written, visual).
Maintain
confidentiality
and handle sensitive information with discretion.
Demonstrated
problem-solving ,
time management , and
organizational
skills.
Capable of working
independently
and collaboratively within a team.
Technical Proficiency
Proficient in
Microsoft Office
(Outlook, Word, Excel).
Comfortable with
email communication ,
internet research , and using
office equipment
(fax, copier, printer, phone, computer/tablet).
Physical Requirements
Ability to
lift and carry
office and patient equipment (minimum 35 lbs).
May be required to
drive a company vehicle , make
home deliveries , and participate in
on-call rotations .
Regular contact with patients and equipment may involve
exposure to contagious pathogens .
Must be able to
sit, stand, walk, talk, and listen
for extended periods.
Requires
close vision
for reading small print on screens and paperwork.
Rotech Information Benefits
Generous paid time off and paid holidays.
Overtime pay for non-exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (when applicable for the position).
Telephone reimbursement (when applicable for the position).
EAP.
401k, HSA and FSA/Dependent Care FSA.
Medical, Prescription, Dental, and Vision.
Life Insurance, Disability, Accidental death, Identity protection and Legal services.
Mental health programs and savings programs.
Vaccinations and health program supports as applicable.
Make the Right Move and Submit your Resume Today. The hiring manager reviews resumes and contacts applicants with related experience. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, disability, pregnancy or any other characteristic protected by law.
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With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Customer Service Representative – Home Healthcare Intake & Insurance Verification Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day.
You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
What You’ll Do
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Coordinate documentation and service setup for respiratory products and medical equipment.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Provide technical assistance and support for walk-in and retail equipment requests.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Assist with office operations including supply monitoring, deposits, and batch reporting.
What You Bring
High school diploma or GED
(required).
Experience in home healthcare, medical billing, or patient intake
(preferred).
Familiarity with
insurance verification and reimbursement practices .
Strong communication and multitasking skills.
Ability to work independently and as part of a collaborative team.
Knowledge of medical terminology and durable medical equipment is a plus.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications Employment is contingent upon the following requirements to ensure the safety and integrity of our team and the patients we serve:
Successful completion of a
background investigation
(company-wide).
Drug screening , when applicable to the position.
A
valid driver’s license
with a clean driving record, when driving is required for the role.
Required Education & Experience
High school diploma or GED equivalent
Preferred Background
Experience working with
medical equipment .
Familiarity with
medical billing and reimbursement practices .
Background in
healthcare administration
or
patient intake .
Knowledge of
medical terminology .
At least
one year of related work experience .
Skills & Competencies
Strong attention to detail and ability to
multi-task
effectively.
Excellent
verbal and written communication
skills in English.
Ability to
interpret and respond
to various forms of communication (verbal, written, visual).
Maintain
confidentiality
and handle sensitive information with discretion.
Demonstrated
problem-solving ,
time management , and
organizational
skills.
Capable of working
independently
and collaboratively within a team.
Technical Proficiency
Proficient in
Microsoft Office
(Outlook, Word, Excel).
Comfortable with
email communication ,
internet research , and using
office equipment
(fax, copier, printer, phone, computer/tablet).
Physical Requirements
Ability to
lift and carry
office and patient equipment (minimum 35 lbs).
May be required to
drive a company vehicle , make
home deliveries , and participate in
on-call rotations .
Regular contact with patients and equipment may involve
exposure to contagious pathogens .
Must be able to
sit, stand, walk, talk, and listen
for extended periods.
Requires
close vision
for reading small print on screens and paperwork.
Rotech Information Benefits
Generous paid time off and paid holidays.
Overtime pay for non-exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (when applicable for the position).
Telephone reimbursement (when applicable for the position).
EAP.
401k, HSA and FSA/Dependent Care FSA.
Medical, Prescription, Dental, and Vision.
Life Insurance, Disability, Accidental death, Identity protection and Legal services.
Mental health programs and savings programs.
Vaccinations and health program supports as applicable.
Make the Right Move and Submit your Resume Today. The hiring manager reviews resumes and contacts applicants with related experience. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, disability, pregnancy or any other characteristic protected by law.
#J-18808-Ljbffr