Customer Service Representative - Cincinnati, OH
Universal Energy Solutions, Cincinnati, Ohio, United States, 45208
Overview
Universal Energy Solutions is seeking a Customer Service Representative in Cincinnati, OH. In this pivotal role, you will act as the main point of contact for our customers in the Cincinnati area, ensuring their needs are met with outstanding service.
Base pay range $55,000.00/yr - $65,000.00/yr
Responsibilities
Respond to customer inquiries and provide information about products, services, and billing in a sales setting
Maintain accurate and detailed customer records and interactions
Collaborate with other teams to ensure prompt and effective resolution of customer issues
Stay up-to-date on products, services, and industry trends
Adhere to company policies and procedures at all times
Requirements
Experience in customer service is advantageous, although it is not a prerequisite
Exceptional communication and interpersonal skills
Strong problem-solving abilities and the capacity to think swiftly in dynamic situations
Ability to manage challenging scenarios involving dissatisfied customers while maintaining professionalism and empathy
Knowledge of the energy sector is a valuable asset
Ability to multitask and excel in a fast-paced environment
Willingness to work flexible hours, including evenings and weekends
High school diploma or equivalent is mandatory
Residency in or near the Cincinnati, OH area is essential
Benefits
Paid training
Rapid advancement opportunities
Professional sales training curriculum
#J-18808-Ljbffr
Base pay range $55,000.00/yr - $65,000.00/yr
Responsibilities
Respond to customer inquiries and provide information about products, services, and billing in a sales setting
Maintain accurate and detailed customer records and interactions
Collaborate with other teams to ensure prompt and effective resolution of customer issues
Stay up-to-date on products, services, and industry trends
Adhere to company policies and procedures at all times
Requirements
Experience in customer service is advantageous, although it is not a prerequisite
Exceptional communication and interpersonal skills
Strong problem-solving abilities and the capacity to think swiftly in dynamic situations
Ability to manage challenging scenarios involving dissatisfied customers while maintaining professionalism and empathy
Knowledge of the energy sector is a valuable asset
Ability to multitask and excel in a fast-paced environment
Willingness to work flexible hours, including evenings and weekends
High school diploma or equivalent is mandatory
Residency in or near the Cincinnati, OH area is essential
Benefits
Paid training
Rapid advancement opportunities
Professional sales training curriculum
#J-18808-Ljbffr