Customer Service Representative – Palmen Auto Stores
Join to apply for the Customer Service Representative role at Palmen Auto Stores.
We've recently changed our offered benefits and wages to stay competitive with rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.
Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend, and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!
Reporting to our Customer Care Manager, our Business Development Center Representative will ensure that all inquiries that come through the phone and internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.
Benefits
Paid Time Off and flexible scheduling
Creative and competitive pay plan options
Health, dental, and vision insurance
401K program with a company match
Additional Compensation & Perks
Competitive hourly rate with uncapped commission
Medical, vision, and dental insurance
401K with company match
Paid vacation
Saturday lunches
Employee discounts on sales and service
Paid training
Competitive pay plans
Qualifications
At least one previous role based in customer service experience
Excellent verbal and written communication skills
Strong computer skills (Microsoft Word, Excel, Outlook)
Time management, prioritization, and multitasking skills
Organized, positive, hardworking, and friendly personality
Ambitious, goal‑oriented, and eager to improve
Team oriented
Valid driver’s license
Responsibilities
Answer customer calls and establish follow‑ups with service appointments
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
Provide customers with initial service information
Assist service/sales personnel and deliver messages promptly
Follow up with leads that are not ready to make an appointment currently
Follow up with no‑show appointments
Follow up with customers after visitsMaintain Customer Success Index at or above company standards
Other duties as assigned.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
We've recently changed our offered benefits and wages to stay competitive with rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.
Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend, and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!
Reporting to our Customer Care Manager, our Business Development Center Representative will ensure that all inquiries that come through the phone and internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.
Benefits
Paid Time Off and flexible scheduling
Creative and competitive pay plan options
Health, dental, and vision insurance
401K program with a company match
Additional Compensation & Perks
Competitive hourly rate with uncapped commission
Medical, vision, and dental insurance
401K with company match
Paid vacation
Saturday lunches
Employee discounts on sales and service
Paid training
Competitive pay plans
Qualifications
At least one previous role based in customer service experience
Excellent verbal and written communication skills
Strong computer skills (Microsoft Word, Excel, Outlook)
Time management, prioritization, and multitasking skills
Organized, positive, hardworking, and friendly personality
Ambitious, goal‑oriented, and eager to improve
Team oriented
Valid driver’s license
Responsibilities
Answer customer calls and establish follow‑ups with service appointments
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
Provide customers with initial service information
Assist service/sales personnel and deliver messages promptly
Follow up with leads that are not ready to make an appointment currently
Follow up with no‑show appointments
Follow up with customers after visitsMaintain Customer Success Index at or above company standards
Other duties as assigned.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr