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Base pay range
$35.00/hr - $35.00/hr We are seeking a detail-oriented and customer-focused
Transportation Call Center Administrator
to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City. Key Responsibilities: Maintain and update student transportation databases, including bus routes, schedules, and eligibility records. Review and close out incident reports using the
ServiceNow (SNOW)
system. Monitor bus locations via GPS to ensure routing efficiency and timely service. Collaborate with school staff, parents, and vendors to resolve transportation issues. Assist in planning and coordinating school field trips. Process and manage
MetroCard/OMNY
distribution and related records. Coordinate rideshare services for students as needed. Support reimbursement and procurement-related tasks. Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting. Provide support in employee workforce management. Perform data entry and other administrative tasks as assigned.We are seeking a detail-oriented and customer-focused
Transportation Call Center Administrator
to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City. Key Responsibilities: Maintain and update student transportation databases, including bus routes, schedules, and eligibility records. Review and close out incident reports using the
ServiceNow (SNOW)
system. Monitor bus locations via GPS to ensure routing efficiency and timely service. Collaborate with school staff, parents, and vendors to resolve transportation issues. Assist in planning and coordinating school field trips. Process and manage
MetroCard/OMNY
distribution and related records. Coordinate rideshare services for students as needed. Support reimbursement and procurement-related tasks. Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting. Provide support in employee workforce management. Perform data entry and other administrative tasks as assigned. Qualifications: Proficiency in
Microsoft Office Suite
(Word, Excel, Outlook). Strong computer and data management skills. Excellent customer service abilities. High attention to detail with the ability to multitask. Clear verbal and written communication skills. Experience handling
confidential information . Team-oriented with strong collaboration skills. Qualifications: Proficiency in
Microsoft Office Suite
(Word, Excel, Outlook). Strong computer and data management skills. Excellent customer service abilities. High attention to detail with the ability to multitask. Clear verbal and written communication skills. Experience handling
confidential information . Team-oriented with strong collaboration skills. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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$35.00/hr - $35.00/hr We are seeking a detail-oriented and customer-focused
Transportation Call Center Administrator
to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City. Key Responsibilities: Maintain and update student transportation databases, including bus routes, schedules, and eligibility records. Review and close out incident reports using the
ServiceNow (SNOW)
system. Monitor bus locations via GPS to ensure routing efficiency and timely service. Collaborate with school staff, parents, and vendors to resolve transportation issues. Assist in planning and coordinating school field trips. Process and manage
MetroCard/OMNY
distribution and related records. Coordinate rideshare services for students as needed. Support reimbursement and procurement-related tasks. Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting. Provide support in employee workforce management. Perform data entry and other administrative tasks as assigned.We are seeking a detail-oriented and customer-focused
Transportation Call Center Administrator
to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City. Key Responsibilities: Maintain and update student transportation databases, including bus routes, schedules, and eligibility records. Review and close out incident reports using the
ServiceNow (SNOW)
system. Monitor bus locations via GPS to ensure routing efficiency and timely service. Collaborate with school staff, parents, and vendors to resolve transportation issues. Assist in planning and coordinating school field trips. Process and manage
MetroCard/OMNY
distribution and related records. Coordinate rideshare services for students as needed. Support reimbursement and procurement-related tasks. Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting. Provide support in employee workforce management. Perform data entry and other administrative tasks as assigned. Qualifications: Proficiency in
Microsoft Office Suite
(Word, Excel, Outlook). Strong computer and data management skills. Excellent customer service abilities. High attention to detail with the ability to multitask. Clear verbal and written communication skills. Experience handling
confidential information . Team-oriented with strong collaboration skills. Qualifications: Proficiency in
Microsoft Office Suite
(Word, Excel, Outlook). Strong computer and data management skills. Excellent customer service abilities. High attention to detail with the ability to multitask. Clear verbal and written communication skills. Experience handling
confidential information . Team-oriented with strong collaboration skills. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Administrative Industries Education Administration Programs Referrals increase your chances of interviewing at Confidential by 2x Get notified about new Customer Service Representative jobs in
New York City Metropolitan Area . Manhattan, NY $40,000.00-$42,000.00 3 weeks ago New York, NY $65,000.00-$75,000.00 2 weeks ago New York City Metropolitan Area $42,000.00-$56,000.00 3 weeks ago Lobby Attendant Position - Luxury Condominium
New York, NY $90,000.00-$105,000.00 2 weeks ago Manager, Customer Service Training & Quality
Client Care Representative - The Landmark, NYC
New York, NY $55,000.00-$60,000.00 18 hours ago New York, NY $50,000.00-$60,000.00 2 weeks ago Jamaica, NY $50,000.00-$70,000.00 1 month ago Customer Experience Analyst Lead (Customer Support)
New York, NY $110,000.00-$158,000.00 2 weeks ago New York, NY $60,000.00-$90,000.00 1 month ago Brooklyn, NY $57,000.00-$58,000.00 2 days ago New York City Metropolitan Area $22.00-$25.00 3 weeks ago New York, NY $70,000.00-$100,000.00 1 week ago Customer Relations Representative - State Farm Agent Team Member
New York, NY $60,000.00-$70,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member
New York, NY $60,000.00-$85,000.00 2 days ago New York City Metropolitan Area $115,000.00-$125,000.00 3 weeks ago New York, NY $50,000.00-$60,000.00 20 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr