Account Director - Client Experience / Performance Media (New York)
Havas Media Network, New York, New York, United States, 10261
The Client Experience Director is a senior, client-centric leader with a strong background in media, marketing and integrated communications. This role is responsible for owning senior client relationships, guiding strategic conversations, and ensuring seamless delivery of complex, multi-channel media and cultural campaigns for Dr. Martens.
The role partners closely with Arena UK leadership and cross-functional teams across planning, investment, analytics, and activation. A strong understanding of media disciplines is essential, alongside exceptional communication, organisational and leadership skills.
This position requires someone who can operate confidently at a global level, connect the dots across markets TAKING Global strategy through to local nuance, and proactively identify opportunities for growth, innovation and added value for both client and agency.
We are looking for someone with: • Extensive experience in client leadership, account management or client experience roles within media or integrated agencies. • Strong understanding of media planning, investment, analytics and activation across AV, digital, social, OOH and partnerships. • Proven ability to manage senior client relationships and complex, multi-market accounts. • Exceptional communication, organisational and problem-solving skills. • A strategic, culturally curious mindset with a passion for brands, creativity and innovation. • Experience working across global or regional client structures is highly advantageous.
Job Description
The position requires someone who is passionate and wants to be at the heart of culture. We need an enthusiastic and pro-active candidate who ideally has previous retail experience, as they will be overseeing Dr Martens across the US and Canada. The role will be working across all media channels, including AV, Social, OOH and media partnerships. Familiarity with insight tools and media planning tools would also be beneficial. There is also a big focus on Search and Affiliates and we are looking for a candidate with experience across these two disciplines, who is as confident having conversations around brand campaign launches, as they are with performance planning. In practice this looks like having a strong working knowledge of the channels and landscape, key developments and being able to confidently and competently liaise with clients and activation specialists. Due to the nature of our agency and business, the candidate must have brilliant inter-personal skills and be able to multi-task to an exceptional level, with excellent organisational skills. Due to the nature of the role, sitting with the Havas US team, but working into the Arena UK team you will be able to operate autonomously, whilst being connective and collaborative and a team-player. For this specific role you will work with a US based strategist and the wider team of 10 in the UK and always be cognisant of the high level of service to our clients that is expected. The candidate should also be a creative thinker – someone who is willing to put forward smart, innovative and creative ideas to help address our client’s challenges and able to work in partnership with the UK based team to seemingly bring localised excellence to life. Experience working asynchronously, being able to self-start and working with international/ hybrid teams will be beneficial.
Day to day responsibilities
Client Leadership & Strategy Serve as a senior, trusted client partner for Dr. Martens, building and maintaining strong relationships based on expertise, confidence and credibility. • Act as the primary client experience lead in New York, while aligning closely with Arena UK and global stakeholders. • Understand client business objectives deeply and provide strategic guidance that aligns media and cultural activity to brand and commercial goals. • Demonstrate strong pattern recognition and strategic connectivity, proactively identifying opportunities, risks and solutions across markets and disciplines. • Stay close to cultural, category and industry headlines, ensuring relevant POVs, insights and competitive intelligence are shared with clients. Cross Functional Leadership & Delivery • Ensure internal teams are aligned on client priorities, scopes and expectations, adjusting support and resources as required. • Lead and oversee the delivery of high-volume, complex media and media technology projects across multiple channels and markets. • Facilitate seamless integration between Media, Creative, Culture, and specialist teams across the Havas Village. • Champion best-in-class processes while maintaining flexibility in a fast-paced, dynamic environment. • Act as a bridge between Arena UK, US teams, and partner agencies to ensure consistency and quality of output.
Operational Excellence • Own and oversee timelines, SLAs and scopes of work, ensuring projects are delivered on time and to the highest standard. • Lead internal status meetings and contribute to senior-level client status reporting and presentations. • Ensure quality control across all outputs, from planning through activation and reporting. • Support the development and articulation of clear processes, documentation and ways of working across teams. • Manage work relative to agreed scope and proactively flag opportunities for growth or risk mitigation. Team & Agency Leadership • Foster strong collaboration, knowledge sharing and communication across teams and geographies. • Provide leadership, guidance and mentorship to account and client experience team members. • Be a team-player who encourages a culture of curiosity, creativity and proactivity—particularly around culture, entertainment and innovation. • Represent Arena and Havas at relevant industry, cultural and client events. Opportunities for travel to Portland, LA and London. 155K
We are looking for someone with: • Extensive experience in client leadership, account management or client experience roles within media or integrated agencies. • Strong understanding of media planning, investment, analytics and activation across AV, digital, social, OOH and partnerships. • Proven ability to manage senior client relationships and complex, multi-market accounts. • Exceptional communication, organisational and problem-solving skills. • A strategic, culturally curious mindset with a passion for brands, creativity and innovation. • Experience working across global or regional client structures is highly advantageous.
Job Description
The position requires someone who is passionate and wants to be at the heart of culture. We need an enthusiastic and pro-active candidate who ideally has previous retail experience, as they will be overseeing Dr Martens across the US and Canada. The role will be working across all media channels, including AV, Social, OOH and media partnerships. Familiarity with insight tools and media planning tools would also be beneficial. There is also a big focus on Search and Affiliates and we are looking for a candidate with experience across these two disciplines, who is as confident having conversations around brand campaign launches, as they are with performance planning. In practice this looks like having a strong working knowledge of the channels and landscape, key developments and being able to confidently and competently liaise with clients and activation specialists. Due to the nature of our agency and business, the candidate must have brilliant inter-personal skills and be able to multi-task to an exceptional level, with excellent organisational skills. Due to the nature of the role, sitting with the Havas US team, but working into the Arena UK team you will be able to operate autonomously, whilst being connective and collaborative and a team-player. For this specific role you will work with a US based strategist and the wider team of 10 in the UK and always be cognisant of the high level of service to our clients that is expected. The candidate should also be a creative thinker – someone who is willing to put forward smart, innovative and creative ideas to help address our client’s challenges and able to work in partnership with the UK based team to seemingly bring localised excellence to life. Experience working asynchronously, being able to self-start and working with international/ hybrid teams will be beneficial.
Day to day responsibilities
Client Leadership & Strategy Serve as a senior, trusted client partner for Dr. Martens, building and maintaining strong relationships based on expertise, confidence and credibility. • Act as the primary client experience lead in New York, while aligning closely with Arena UK and global stakeholders. • Understand client business objectives deeply and provide strategic guidance that aligns media and cultural activity to brand and commercial goals. • Demonstrate strong pattern recognition and strategic connectivity, proactively identifying opportunities, risks and solutions across markets and disciplines. • Stay close to cultural, category and industry headlines, ensuring relevant POVs, insights and competitive intelligence are shared with clients. Cross Functional Leadership & Delivery • Ensure internal teams are aligned on client priorities, scopes and expectations, adjusting support and resources as required. • Lead and oversee the delivery of high-volume, complex media and media technology projects across multiple channels and markets. • Facilitate seamless integration between Media, Creative, Culture, and specialist teams across the Havas Village. • Champion best-in-class processes while maintaining flexibility in a fast-paced, dynamic environment. • Act as a bridge between Arena UK, US teams, and partner agencies to ensure consistency and quality of output.
Operational Excellence • Own and oversee timelines, SLAs and scopes of work, ensuring projects are delivered on time and to the highest standard. • Lead internal status meetings and contribute to senior-level client status reporting and presentations. • Ensure quality control across all outputs, from planning through activation and reporting. • Support the development and articulation of clear processes, documentation and ways of working across teams. • Manage work relative to agreed scope and proactively flag opportunities for growth or risk mitigation. Team & Agency Leadership • Foster strong collaboration, knowledge sharing and communication across teams and geographies. • Provide leadership, guidance and mentorship to account and client experience team members. • Be a team-player who encourages a culture of curiosity, creativity and proactivity—particularly around culture, entertainment and innovation. • Represent Arena and Havas at relevant industry, cultural and client events. Opportunities for travel to Portland, LA and London. 155K