National Account Director (Charlotte)
Allegiance Industries, Inc., Charlotte, North Carolina, United States, 28245
Location: Preference to Southeast U.S. & near major Airport
Travel: 50%
Position Overview Allegiance Industries is seeking a National Account Director to lead and grow a portfolio of our largest, most strategic clients across multiple locations.
This individual will report directly to the Chief Revenue Officer and serve as the executive owner of 12–15 key accounts, responsible for client retention, relationship strength, and account growth. The National Account Director will spend significant time onsite with clients, building trust, strengthening relationships, and ensuring Allegiance is viewed as a long-term strategic partner. When challenges arise, this individual will work hand-in-hand with Operations leadership to ensure issues are resolved quickly and effectively. While Operations remains responsible for service delivery and execution, the National Account Director is responsible for ensuring the client maintains confidence and trust in Allegiance throughout the process.
This is a high-visibility, high-accountability role directly tied to revenue retention and growth.
Operating Model
How This Role Works with Operations Success in this role requires strong partnership with Operations. The responsibilities are intentionally distinct:
Operations Team Owns service delivery, staffing, and execution Accountable for implementing and sustaining operational fixes
National Account Director Owns the client relationship and overall account health Ensures the client remains confident in Allegiance, even during challenges Communicates clearly, proactively, and professionally with the client Drives urgency and alignment internally to resolve issue
This role is not responsible for performing day-to-day operational tasks. However, it is responsible for ensuring that: Issues are escalated quickly The right internal resources are engaged The client feels heard, supported, and confident in the resolution
The National Account Director acts as the bridge between client expectations and operational execution, ensuring alignment at all times.
Key Responsibilities
Account Ownership & Retention Own a portfolio of approximately 15 national / multi-site accounts Maintain 100%+ net revenue retention across assigned accounts Proactively identify risks to client satisfaction and retention Be physically present with clients, especially when challenges arise Lead communication during service issues to preserve trust and confidence Partner with Operations to ensure timely and effective resolution
Client Relationship Management Build and maintain relationships at all levels, including: Plant Managers Regional Leadership Procurement / Corporate stakeholders Position Allegiance as a long-term strategic partner—not a vendor Lead quarterly business reviews (QBRs) and ongoing executive communication
Revenue Growth & Expansion Identify and execute opportunities to expand services within existing accounts: Janitorial Security Electrical Facility maintenance Partner with internal teams to develop pricing and proposals Drive organic growth within the existing client base
Operational Alignment & Accountability Partner closely with Operations to ensure: Consistent service delivery across all sites Alignment with KPIs: Safety, Quality, Delivery, Cost Hold internal teams accountable for performance and follow-through Support onboarding and ramp-up of new locations within assigned accounts
Strategic Account Planning Develop and execute annual account plans for each key client Forecast retention risk and expansion pipeline Provide regular updates to executive leadership on account health and performance
QUALIFICATIONS:
7+ years of experience in facility services, janitorial, or related industry Proven track record managing multi-site or national accounts Demonstrated success in client retention and account growth Strong understanding of: Staffing models Service delivery in manufacturing, industrial, or institutional environments Ability to operate at both: Executive level (strategy, relationships) Site level (operations, problem-solving) Highly organized, proactive, and results-driven
Key Success Metrics Net Revenue Retention (Primary KPI) Expansion Revenue within assigned accounts Client Satisfaction / Relationship Strength Issue Resolution Speed & Effectiveness
Compensation & Benefits Base Salary: $175,000 Bonus: Performance-based, tied to: Account retention Expansion revenue growth Additional Benefits: Company vehicle provided Company credit card for travel & client expenses Laptop and full technology package Comprehensive benefits package
Position Overview Allegiance Industries is seeking a National Account Director to lead and grow a portfolio of our largest, most strategic clients across multiple locations.
This individual will report directly to the Chief Revenue Officer and serve as the executive owner of 12–15 key accounts, responsible for client retention, relationship strength, and account growth. The National Account Director will spend significant time onsite with clients, building trust, strengthening relationships, and ensuring Allegiance is viewed as a long-term strategic partner. When challenges arise, this individual will work hand-in-hand with Operations leadership to ensure issues are resolved quickly and effectively. While Operations remains responsible for service delivery and execution, the National Account Director is responsible for ensuring the client maintains confidence and trust in Allegiance throughout the process.
This is a high-visibility, high-accountability role directly tied to revenue retention and growth.
Operating Model
How This Role Works with Operations Success in this role requires strong partnership with Operations. The responsibilities are intentionally distinct:
Operations Team Owns service delivery, staffing, and execution Accountable for implementing and sustaining operational fixes
National Account Director Owns the client relationship and overall account health Ensures the client remains confident in Allegiance, even during challenges Communicates clearly, proactively, and professionally with the client Drives urgency and alignment internally to resolve issue
This role is not responsible for performing day-to-day operational tasks. However, it is responsible for ensuring that: Issues are escalated quickly The right internal resources are engaged The client feels heard, supported, and confident in the resolution
The National Account Director acts as the bridge between client expectations and operational execution, ensuring alignment at all times.
Key Responsibilities
Account Ownership & Retention Own a portfolio of approximately 15 national / multi-site accounts Maintain 100%+ net revenue retention across assigned accounts Proactively identify risks to client satisfaction and retention Be physically present with clients, especially when challenges arise Lead communication during service issues to preserve trust and confidence Partner with Operations to ensure timely and effective resolution
Client Relationship Management Build and maintain relationships at all levels, including: Plant Managers Regional Leadership Procurement / Corporate stakeholders Position Allegiance as a long-term strategic partner—not a vendor Lead quarterly business reviews (QBRs) and ongoing executive communication
Revenue Growth & Expansion Identify and execute opportunities to expand services within existing accounts: Janitorial Security Electrical Facility maintenance Partner with internal teams to develop pricing and proposals Drive organic growth within the existing client base
Operational Alignment & Accountability Partner closely with Operations to ensure: Consistent service delivery across all sites Alignment with KPIs: Safety, Quality, Delivery, Cost Hold internal teams accountable for performance and follow-through Support onboarding and ramp-up of new locations within assigned accounts
Strategic Account Planning Develop and execute annual account plans for each key client Forecast retention risk and expansion pipeline Provide regular updates to executive leadership on account health and performance
QUALIFICATIONS:
7+ years of experience in facility services, janitorial, or related industry Proven track record managing multi-site or national accounts Demonstrated success in client retention and account growth Strong understanding of: Staffing models Service delivery in manufacturing, industrial, or institutional environments Ability to operate at both: Executive level (strategy, relationships) Site level (operations, problem-solving) Highly organized, proactive, and results-driven
Key Success Metrics Net Revenue Retention (Primary KPI) Expansion Revenue within assigned accounts Client Satisfaction / Relationship Strength Issue Resolution Speed & Effectiveness
Compensation & Benefits Base Salary: $175,000 Bonus: Performance-based, tied to: Account retention Expansion revenue growth Additional Benefits: Company vehicle provided Company credit card for travel & client expenses Laptop and full technology package Comprehensive benefits package