Contact Representative
This position serves as a Contact Representative within the Naval Branch Health Clinic Mayport providing specialized assistance, counseling, and individualized guidance concerning the Uniformed Services Health Benefits Program (USHBP) including the TRICARE health care program. Hours of work are 7:30 A.M. to 4:00 P.M. This is a Direct Hire Solicitation The public, U.S. citizens, nationals or those who owe allegiance to the U.S. Duties
Explain the order of priority of entitlement to benefits from other sources such as VA, dental programs, Medicare, Medicaid, FEHBP, and insurance through employment and/or private insurance. Provide detailed advice on the many benefits covered by the USHBP and provides information concerning services which are excluded by the program. Provide specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out of pocket cost, coordination of benefits, and any applicable program rules. Provide advisory services on benefits offered through the TRICARE program. Provide counseling and guidance concerning TRICARE rights, benefits, and obligations. Interview personnel by telephone and in person to obtain information concerning military status of the sponsor. Advise beneficiaries of appeal rights under DoD regulations. Provide benefit briefings to eligible beneficiaries at various installation functions such as military retirement briefings, newcomer's briefings, commander's calls, and spouse orientations. Requirements
Conditions Of Employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). This position requires the incumbent to have Tuberculosis testing. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience:
One year of specialized experience equivalent to at least the GS-06 grade level in the Federal service which includes performing one or more of the following: serving as a point of contact related to healthcare benefits program matters; utilizing automated health records systems to review and maintain patient records; and communicating effectively with customers, patients, and medical staff. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates.
This position serves as a Contact Representative within the Naval Branch Health Clinic Mayport providing specialized assistance, counseling, and individualized guidance concerning the Uniformed Services Health Benefits Program (USHBP) including the TRICARE health care program. Hours of work are 7:30 A.M. to 4:00 P.M. This is a Direct Hire Solicitation The public, U.S. citizens, nationals or those who owe allegiance to the U.S. Duties
Explain the order of priority of entitlement to benefits from other sources such as VA, dental programs, Medicare, Medicaid, FEHBP, and insurance through employment and/or private insurance. Provide detailed advice on the many benefits covered by the USHBP and provides information concerning services which are excluded by the program. Provide specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out of pocket cost, coordination of benefits, and any applicable program rules. Provide advisory services on benefits offered through the TRICARE program. Provide counseling and guidance concerning TRICARE rights, benefits, and obligations. Interview personnel by telephone and in person to obtain information concerning military status of the sponsor. Advise beneficiaries of appeal rights under DoD regulations. Provide benefit briefings to eligible beneficiaries at various installation functions such as military retirement briefings, newcomer's briefings, commander's calls, and spouse orientations. Requirements
Conditions Of Employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). This position requires the incumbent to have Tuberculosis testing. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience:
One year of specialized experience equivalent to at least the GS-06 grade level in the Federal service which includes performing one or more of the following: serving as a point of contact related to healthcare benefits program matters; utilizing automated health records systems to review and maintain patient records; and communicating effectively with customers, patients, and medical staff. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates.