Transaction Specialist
Specializes in payment operations in relation to checks, ACH, and ATM transactions. Maintains a good working relationship with outside entities. Ensures that all transactions, exceptions, government reclamations, and postings are processed in a timely manner and are balanced to the Federal Reserve. Completes related reports and records and maintains files. Compiles and enters statistics, performs assigned posting and balancing duties, and various payment processing duties as assigned. Performs related clerical duties as needed. Professionally assists members and employees and notifies them as needed. Cross training on Transaction Service functions. Essential Functions and Basic Duties 1. Assumes responsibility for the effective and timely performance of transaction processing and reporting. a. Reviews and edits all payment posting and exception reports provided by IT. Balances daily reports and GL totals and processes the return file. b. Assists branch and related departments with research on transaction items. c. Researches and resolves processing disputes. d. Handles daily transaction reports. e. Provides monthly statistical reports to Accounting. f. Receives member and branch phone calls and resolves inquiries or refers appropriately. g. Assists in keeping GL accounts clean and current. h. Processes or assists with research requests from other departments and branches. i. Duties may also include assisting with document retention, quality control, and auditing functions as assigned. j. Assists accounting in GL maintenance as needed. 2. Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and employees. a. Obtains and conveys information as needed. b. Resolves (or refers) questions and requests promptly and courteously. c. Keeps members and employees informed of Credit Union services and policies. d. Maintains and projects the Credit Union's professional reputation. e. Maintains confidentiality. 3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management. a. Assists branches and related departments as needed. Answers questions and resolves problems as needed. b. Supports and replaces department personnel as needed. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings and training as required. 4. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Completes special projects as assigned. c. Stays abreast of changes in card processing operations and policies. d. Works a regular and predictable schedule. Performance Measurements 1. Transaction processing functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and program requirements. 2. Related accounts, reports, and records are complete, correct, and timely. Accounts are properly posted and balanced. 3. Problem accounts are researched and promptly resolved. 4. Professional business relations exist with members, institutions, and employees. Assistance is provided as needed. 5. Good working relations exist with Credit Union personnel. Assistance and support are provided as required. 6. Management is appropriately informed of area activities. Qualifications Education/Certification: High school graduate or equivalent. Required Knowledge: Some knowledge of transaction procedures and regulations. Experience Required: One to two years of related experience preferred. Skills/Abilities: Excellent communication and public relations skills. Solid math skills. Able to analyze accounts. Attentive to detail. Well organized. Ability to assist others. Able to use PC, calculator, phone, and all related business equipment. Physical Activities and Requirements of This Position Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) Working Conditions None: No hazardous or significantly unpleasant conditions (such as in a typical office). Mental Activities and Requirements of This Position Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Mathematics Ability: Ability to perform basic math skills. Language Ability: Ability to use a passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary. Intent and Function of Job Descriptions Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Specializes in payment operations in relation to checks, ACH, and ATM transactions. Maintains a good working relationship with outside entities. Ensures that all transactions, exceptions, government reclamations, and postings are processed in a timely manner and are balanced to the Federal Reserve. Completes related reports and records and maintains files. Compiles and enters statistics, performs assigned posting and balancing duties, and various payment processing duties as assigned. Performs related clerical duties as needed. Professionally assists members and employees and notifies them as needed. Cross training on Transaction Service functions. Essential Functions and Basic Duties 1. Assumes responsibility for the effective and timely performance of transaction processing and reporting. a. Reviews and edits all payment posting and exception reports provided by IT. Balances daily reports and GL totals and processes the return file. b. Assists branch and related departments with research on transaction items. c. Researches and resolves processing disputes. d. Handles daily transaction reports. e. Provides monthly statistical reports to Accounting. f. Receives member and branch phone calls and resolves inquiries or refers appropriately. g. Assists in keeping GL accounts clean and current. h. Processes or assists with research requests from other departments and branches. i. Duties may also include assisting with document retention, quality control, and auditing functions as assigned. j. Assists accounting in GL maintenance as needed. 2. Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and employees. a. Obtains and conveys information as needed. b. Resolves (or refers) questions and requests promptly and courteously. c. Keeps members and employees informed of Credit Union services and policies. d. Maintains and projects the Credit Union's professional reputation. e. Maintains confidentiality. 3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management. a. Assists branches and related departments as needed. Answers questions and resolves problems as needed. b. Supports and replaces department personnel as needed. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings and training as required. 4. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Completes special projects as assigned. c. Stays abreast of changes in card processing operations and policies. d. Works a regular and predictable schedule. Performance Measurements 1. Transaction processing functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and program requirements. 2. Related accounts, reports, and records are complete, correct, and timely. Accounts are properly posted and balanced. 3. Problem accounts are researched and promptly resolved. 4. Professional business relations exist with members, institutions, and employees. Assistance is provided as needed. 5. Good working relations exist with Credit Union personnel. Assistance and support are provided as required. 6. Management is appropriately informed of area activities. Qualifications Education/Certification: High school graduate or equivalent. Required Knowledge: Some knowledge of transaction procedures and regulations. Experience Required: One to two years of related experience preferred. Skills/Abilities: Excellent communication and public relations skills. Solid math skills. Able to analyze accounts. Attentive to detail. Well organized. Ability to assist others. Able to use PC, calculator, phone, and all related business equipment. Physical Activities and Requirements of This Position Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) Working Conditions None: No hazardous or significantly unpleasant conditions (such as in a typical office). Mental Activities and Requirements of This Position Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Mathematics Ability: Ability to perform basic math skills. Language Ability: Ability to use a passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary. Intent and Function of Job Descriptions Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.