Service Representative - 118442
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Iowa - Johnston Function: Customer Experience (CA) Onsite/Remote: Remote Position This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. Your Responsibilities
As a Service Representative in the Contact Center for John Deere Financial (JDF), working remotely, you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also: Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units POSITION HOURS: The selected candidate will be assigned 40 hours a week between the hours of 7 a.m. to 6 p.m. CST Monday-Friday and 8 a.m. to 12 p.m. CST Saturday. Some Saturdays and holidays will be required. Upon completion of training, the assigned hours for this position may vary based on business needs and will be discussed further in the interview process. Training hours for this position are planned for Monday-Friday 8:00 a.m. to 4:30 p.m. CST, but will be discussed further in the interview process. VISA Sponsorship is NOT available for this position What Skills You Need
Experience working in a call queue environment Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc. Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work A growth mindset, with the ability to learn new information and computer systems/programs quickly If working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet What Makes You Standout
Customer service experience in a financial environment Experience being proactive on customer calls to educate and/or offer solutions Experience with Agriculture, Consumer, or Construction/Forestry products and services Experience identifying a work process/procedure to improve and being part of the implementation Education
Ideally, you will have a degree or equivalent related work experience in the following: Bachelor's Degree $50,916.00 - $76,368.00 + Benefits Follow this link to learn more about our Total Rewards Package Must be 18 years of age or older to apply
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Iowa - Johnston Function: Customer Experience (CA) Onsite/Remote: Remote Position This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. Your Responsibilities
As a Service Representative in the Contact Center for John Deere Financial (JDF), working remotely, you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also: Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units POSITION HOURS: The selected candidate will be assigned 40 hours a week between the hours of 7 a.m. to 6 p.m. CST Monday-Friday and 8 a.m. to 12 p.m. CST Saturday. Some Saturdays and holidays will be required. Upon completion of training, the assigned hours for this position may vary based on business needs and will be discussed further in the interview process. Training hours for this position are planned for Monday-Friday 8:00 a.m. to 4:30 p.m. CST, but will be discussed further in the interview process. VISA Sponsorship is NOT available for this position What Skills You Need
Experience working in a call queue environment Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc. Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work A growth mindset, with the ability to learn new information and computer systems/programs quickly If working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet What Makes You Standout
Customer service experience in a financial environment Experience being proactive on customer calls to educate and/or offer solutions Experience with Agriculture, Consumer, or Construction/Forestry products and services Experience identifying a work process/procedure to improve and being part of the implementation Education
Ideally, you will have a degree or equivalent related work experience in the following: Bachelor's Degree $50,916.00 - $76,368.00 + Benefits Follow this link to learn more about our Total Rewards Package Must be 18 years of age or older to apply