IOWA | Full-Time IT Helpdesk Analyst | Sioux City
Bomgaars Corporation, Sioux City, Iowa, United States, 51110
Location: Sioux City, IA or Moberly, MO
Full-Time | Hourly | Onsite
Be Part of Something Bigger at Bomgaars - Where Hard Work Meets Heartland Values
About Us Founded in 1944, Bomgaars Supply Inc. is a proud, family-operated retail chain of farm and ranch supply stores headquartered in Sioux City, Iowa. With over 180 stores across 15 states and over 5,000 team members, Bomgaars supports the backbone of America - farmers, ranchers, and rural communities - with trusted products, dependable service, and values rooted in history.
From humble beginnings - when our founder sold crackers from barrels and supplies from a Ford Model A - to becoming one of the fastest growing farm retailers in the U.S., Bomgaars continues to grow while holding true to our mission: supporting hardworking communities and the people who depend on us by delivering what you need...when you need it.
About the Role: IT Helpdesk Analyst As an IT Helpdesk Analyst at Bomgaars, you'll be the first line of support keeping our stores running. Every register, handheld device, printer, and login matters to daily operations - and you help make sure our teams can service customers without interruption.
You won't just fix issues - you'll keep stores open, employees productive, and customers taken care of.
What a Day in the Life Looks Like
Answer calls and emails from store locations needing technical assistance.
Troubleshoot POS registers, computers, printers, scanners, and devices.
Help employees regain access to systems so they can keep working.
Document and track issues in the ticketing system.
Escalate complex issues to higher-level IT support when needed.
Communicate clearly with non-technical team members.
Participate in on-call rotation for urgent store needs.
Why This Role Matters Our stores rely on technology to serve customers efficiently. When systems don't work, neither can they. This role directly supports our store teams across multiple states and keeps daily operations moving - especially during peak business periods.
You help the people who help our customers.
Who We're Looking For
Strong communicator who enjoys helping people.
Patient problem-solver who can stay calm under pressure.
Reliable and organized in a fast-paced environment.
Comfortable talking on the phone throughout the day.
Able to follow troubleshooting steps and processes.
Embodies the Bomgaar Caresprinciples - Communication, Accountability, Responsiveness, Empathy, and Solution.
What You'll Bring
High school diploma or equivalent required.
1-3 years of customer service, helpdesk, or technical support experience.
Basic understanding of computers, Windows, and peripherals.
Ability to manage multiple requests at once.
Willingness to learn retail technology systems.
Why Bomgaars At Bomgaars, you're not just joining a company - you're joining a legacy. With over 80 years of steady growth and a culture rooted in trust, service, and family values; we offer more than a career - we offer a connection to something meaningful.
We don't just support the farm and ranch community, we support each other. Whether you're in the field, in the store, or behind the scenes in the IT department, you'll be part of a team that looks out for one another. At Bomgaars, we're committed to making sure you have what you need...when you need it.
A stable, growing company with local roots.
Opportunity to learn, grow, and expand your career.
Supportive leadership and a collaborative Marketing team.
The chance to support employees who make a real difference in their communities.
Apply ONLINE Apply online or apply in person at: 1805 Zenith Drive, Sioux City IA 51103
#J-18808-Ljbffr
Be Part of Something Bigger at Bomgaars - Where Hard Work Meets Heartland Values
About Us Founded in 1944, Bomgaars Supply Inc. is a proud, family-operated retail chain of farm and ranch supply stores headquartered in Sioux City, Iowa. With over 180 stores across 15 states and over 5,000 team members, Bomgaars supports the backbone of America - farmers, ranchers, and rural communities - with trusted products, dependable service, and values rooted in history.
From humble beginnings - when our founder sold crackers from barrels and supplies from a Ford Model A - to becoming one of the fastest growing farm retailers in the U.S., Bomgaars continues to grow while holding true to our mission: supporting hardworking communities and the people who depend on us by delivering what you need...when you need it.
About the Role: IT Helpdesk Analyst As an IT Helpdesk Analyst at Bomgaars, you'll be the first line of support keeping our stores running. Every register, handheld device, printer, and login matters to daily operations - and you help make sure our teams can service customers without interruption.
You won't just fix issues - you'll keep stores open, employees productive, and customers taken care of.
What a Day in the Life Looks Like
Answer calls and emails from store locations needing technical assistance.
Troubleshoot POS registers, computers, printers, scanners, and devices.
Help employees regain access to systems so they can keep working.
Document and track issues in the ticketing system.
Escalate complex issues to higher-level IT support when needed.
Communicate clearly with non-technical team members.
Participate in on-call rotation for urgent store needs.
Why This Role Matters Our stores rely on technology to serve customers efficiently. When systems don't work, neither can they. This role directly supports our store teams across multiple states and keeps daily operations moving - especially during peak business periods.
You help the people who help our customers.
Who We're Looking For
Strong communicator who enjoys helping people.
Patient problem-solver who can stay calm under pressure.
Reliable and organized in a fast-paced environment.
Comfortable talking on the phone throughout the day.
Able to follow troubleshooting steps and processes.
Embodies the Bomgaar Caresprinciples - Communication, Accountability, Responsiveness, Empathy, and Solution.
What You'll Bring
High school diploma or equivalent required.
1-3 years of customer service, helpdesk, or technical support experience.
Basic understanding of computers, Windows, and peripherals.
Ability to manage multiple requests at once.
Willingness to learn retail technology systems.
Why Bomgaars At Bomgaars, you're not just joining a company - you're joining a legacy. With over 80 years of steady growth and a culture rooted in trust, service, and family values; we offer more than a career - we offer a connection to something meaningful.
We don't just support the farm and ranch community, we support each other. Whether you're in the field, in the store, or behind the scenes in the IT department, you'll be part of a team that looks out for one another. At Bomgaars, we're committed to making sure you have what you need...when you need it.
A stable, growing company with local roots.
Opportunity to learn, grow, and expand your career.
Supportive leadership and a collaborative Marketing team.
The chance to support employees who make a real difference in their communities.
Apply ONLINE Apply online or apply in person at: 1805 Zenith Drive, Sioux City IA 51103
#J-18808-Ljbffr