Service Advisor - BMW of Fairfax in Fairfax, VA at Sonic Automotive
Location:
Lee Highway 8427 Fairfax, VA 22031 Job Type:
Other Experience:
Mid-Senior Level About
At
BMW of Fairfax , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. ***Prior Service Experience Required Job Description
The
Service Advisor
is responsible for scheduling service work in the service department and for selling additional needed service to customers. Duties and Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Test-drives the vehicle or refers to the test technician as necessary. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. Maintains a dealership-prescribed standard for “hours per customer repair order written.
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Location:
Lee Highway 8427 Fairfax, VA 22031 Job Type:
Other Experience:
Mid-Senior Level About
At
BMW of Fairfax , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. ***Prior Service Experience Required Job Description
The
Service Advisor
is responsible for scheduling service work in the service department and for selling additional needed service to customers. Duties and Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Test-drives the vehicle or refers to the test technician as necessary. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. Maintains a dealership-prescribed standard for “hours per customer repair order written.
#J-18808-Ljbffr