The Store Director at Ginza Tower leads the team to provide exceptional experiences for all clients, achieving or exceeding sales goals. The Store Director motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Tiffany legacy.
KEY RESPONSIBILITIES Lead business development for the store by creating and developing relationships through all client interactions:
Develop and execute client development vision via the Store Commercial Action Plan
Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and store visitors.
Drive sales team to consistently achieve or exceed sales targets and KPI’s.
Master a strong knowledge of the store business and assess local market opportunities to implement a proactive and effective sales strategy.
Partner with leadership team in Ginza Tower to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
Develop and execute strategic events to enhance the client experience in and out of the store.
Strategize and develop networking activities for the store team.
Be a dynamic and inspiring leader who embodies the LVMH Values. Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
Partner with regional and corporate partners to ensure store success:
Along with retail leadership team—determine, communicate, and monitor individual and team KPI’s to further success.
Proactively lead and strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs.
Effectively lead and delegate boutique projects to Ginza Tower leadership team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
Lead Ginza Tower team to ensure fluidity of operations and support store management with store controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.
Team Development and Management:
Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
Prioritize diversity, cultivate inclusive environments, and foster growth.
Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Strategize outreach to local prestige market.
Cultivate Prestige Partnerships to increase prestige sales within the store.
Develop and implement a strategy to promote prestige sales.
Partner appropriately within store and office teams to plan and implement events to develop prestige business
YOUR PROFILE Education:
Bachelor’s degree in a business-related field is a plus.
Required Experience:
7 to 10 years of management, especially in luxury retail or hospitality
Technical Skills / Abilities:
Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed.
Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system.
Must be able to stand on feet all day.
Personal Skills:
Strong leadership skills
Must be able to stand all day.
Excellent analytical, organizational, and interpersonal communication skills required.
Enthusiastic approach with clients and colleagues
Entrepreneurial spirit to develop their own business and build long lasting client relationships.
Creativity in developing new ways to motivate and develop a team.
Collaborative approach with ability to foster a united work environment.
Strong understanding of client service needs and priorities (internal and external)
Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.
Ability to work in a fast-paced, evolving environment.
Intellectual curiosity and passion for learning
Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr
KEY RESPONSIBILITIES Lead business development for the store by creating and developing relationships through all client interactions:
Develop and execute client development vision via the Store Commercial Action Plan
Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and store visitors.
Drive sales team to consistently achieve or exceed sales targets and KPI’s.
Master a strong knowledge of the store business and assess local market opportunities to implement a proactive and effective sales strategy.
Partner with leadership team in Ginza Tower to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
Develop and execute strategic events to enhance the client experience in and out of the store.
Strategize and develop networking activities for the store team.
Be a dynamic and inspiring leader who embodies the LVMH Values. Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
Partner with regional and corporate partners to ensure store success:
Along with retail leadership team—determine, communicate, and monitor individual and team KPI’s to further success.
Proactively lead and strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs.
Effectively lead and delegate boutique projects to Ginza Tower leadership team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
Lead Ginza Tower team to ensure fluidity of operations and support store management with store controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.
Team Development and Management:
Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
Prioritize diversity, cultivate inclusive environments, and foster growth.
Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Strategize outreach to local prestige market.
Cultivate Prestige Partnerships to increase prestige sales within the store.
Develop and implement a strategy to promote prestige sales.
Partner appropriately within store and office teams to plan and implement events to develop prestige business
YOUR PROFILE Education:
Bachelor’s degree in a business-related field is a plus.
Required Experience:
7 to 10 years of management, especially in luxury retail or hospitality
Technical Skills / Abilities:
Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed.
Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system.
Must be able to stand on feet all day.
Personal Skills:
Strong leadership skills
Must be able to stand all day.
Excellent analytical, organizational, and interpersonal communication skills required.
Enthusiastic approach with clients and colleagues
Entrepreneurial spirit to develop their own business and build long lasting client relationships.
Creativity in developing new ways to motivate and develop a team.
Collaborative approach with ability to foster a united work environment.
Strong understanding of client service needs and priorities (internal and external)
Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.
Ability to work in a fast-paced, evolving environment.
Intellectual curiosity and passion for learning
Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr