Senior Analyst - Continuous Improvement Engineering
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Our mission is to align technology with business strategy, enable enterprise efficiency, and promote cross-company collaborative innovation. We drive competitive advantage by enhancing consumer experiences, enabling business growth, and advancing operational excellence. Team Description: The Continuous Improvement Engineering Senior Analyst will be part of a team that drives our Product Centric transformation and lead strategic initiatives to enhance operational efficiency, accelerate digital maturity, and embed a culture of innovation. This role requires a strong foundation in technology, continuous improvement, process engineering, product management, and data analytics to optimize how technical products are delivered to Segment Customers. This role focuses on reengineering processes for AI-first environments, applying Lean Six Sigma methodologies, and driving measurable improvements in performance and customer outcomes. You will collaborate with operations, engineering, and data teams to design and implement scalable solutions, optimize SLAs/KPIs, and ensure adoption through structured change management and capability building. What You’ll Do: AI-Enabled Process Innovation Architect AI-first process reengineering strategies that redesign workflows for scalability and intelligence. Integrate technologies to enhance operational decision‑making and streamline execution. Develop AI agents to improve process and systems flow and drive automation efficiencies. Partner with cross-functional teams to design and pilot systems that improve processes and identify high-impact opportunities for automation. Apply foundation models based on generative AI to expand use cases across technology platforms. Collaborate with stakeholders to embed AI capabilities into core business processes. Strategic Continuous Improvement & Operational Excellence Champion Lean Six Sigma or similar methodologies to drive enterprise-wide efficiency and optimize end-to-end workflows. Work with interdisciplinary teams to execute product design from concept to production. Drive improvements in software/hardware lifecycle, engineering, and operations to develop product roadmaps. Lead cross-functional initiatives using tools such as SIPOC, DMAIC, and Value Stream Mapping to deliver measurable quality improvements. Facilitate the development of a Product Centric approach by advocating for product lifecycle processes and acting as a facilitator between services, platforms, product teams, stakeholders, and customers. Process Engineering Develop As-Is and To-Be process flows using tools to visualize steps and identify gaps for improvement. Leverage Agile and DevOps frameworks to drive iterative improvements and sprint development. Create documentation to share design/process solutions, process maps, and design standards. Create SOPs and other documentation to share innovative design/process solutions and standards. Capability Development & Culture Building Mentor emerging leaders and teams through structured learning paths and experiential learning. Promote agile experimentation and iterative improvement using PDCA. Lead and facilitate workshops with 20–40 participants, focusing on open-ended questions that drive creative thought. Performance Management, Data & SLA Optimization Conduct post-implementation reviews and success audits to ensure sustained impact and continuous feedback loops. Identify trends in datasets to inform reports, forecasts, recommendations, and strategic plans. Use Power BI/Tableau for data extraction and visualization and experience pulling data from ERP or packaged solutions. Develop plans for how Services and Platforms will collect, manage, and use data to meet customer needs, including SLAs. Required Qualifications & Skills: 5+ years of process improvement or quality experience Lean Six Sigma methodologies Familiarity with AI/ML techniques applied to manufacturing (predictive maintenance, anomaly detection, process mining) Experience with ADKAR change management frameworks Experience in Agile/DevOps/Sprint development Preferred Qualifications: Experience in AI Technologies Lean Six Sigma Certified Experience in ITIL or CMMI Experience in Agile/DevOps/Sprint Development Experience Project Management (PMI, PRINCE2) Required Education: Bachelor’s degree in Computer Science, Industrial Engineering, Mechanical Engineering or comparable field of study, and/or equivalent work experience #DISNEYTECH . Department Description: At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Our mission is to create unforgettable experiences and continuously explore new technologies across the business. Disability Accommodation for Employment Applications The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you need a reasonable accommodation to search for or apply to a position, visit our candidate disability accommodations FAQs. We will respond to requests related to accessibility of the online application system due to a disability.
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At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Our mission is to align technology with business strategy, enable enterprise efficiency, and promote cross-company collaborative innovation. We drive competitive advantage by enhancing consumer experiences, enabling business growth, and advancing operational excellence. Team Description: The Continuous Improvement Engineering Senior Analyst will be part of a team that drives our Product Centric transformation and lead strategic initiatives to enhance operational efficiency, accelerate digital maturity, and embed a culture of innovation. This role requires a strong foundation in technology, continuous improvement, process engineering, product management, and data analytics to optimize how technical products are delivered to Segment Customers. This role focuses on reengineering processes for AI-first environments, applying Lean Six Sigma methodologies, and driving measurable improvements in performance and customer outcomes. You will collaborate with operations, engineering, and data teams to design and implement scalable solutions, optimize SLAs/KPIs, and ensure adoption through structured change management and capability building. What You’ll Do: AI-Enabled Process Innovation Architect AI-first process reengineering strategies that redesign workflows for scalability and intelligence. Integrate technologies to enhance operational decision‑making and streamline execution. Develop AI agents to improve process and systems flow and drive automation efficiencies. Partner with cross-functional teams to design and pilot systems that improve processes and identify high-impact opportunities for automation. Apply foundation models based on generative AI to expand use cases across technology platforms. Collaborate with stakeholders to embed AI capabilities into core business processes. Strategic Continuous Improvement & Operational Excellence Champion Lean Six Sigma or similar methodologies to drive enterprise-wide efficiency and optimize end-to-end workflows. Work with interdisciplinary teams to execute product design from concept to production. Drive improvements in software/hardware lifecycle, engineering, and operations to develop product roadmaps. Lead cross-functional initiatives using tools such as SIPOC, DMAIC, and Value Stream Mapping to deliver measurable quality improvements. Facilitate the development of a Product Centric approach by advocating for product lifecycle processes and acting as a facilitator between services, platforms, product teams, stakeholders, and customers. Process Engineering Develop As-Is and To-Be process flows using tools to visualize steps and identify gaps for improvement. Leverage Agile and DevOps frameworks to drive iterative improvements and sprint development. Create documentation to share design/process solutions, process maps, and design standards. Create SOPs and other documentation to share innovative design/process solutions and standards. Capability Development & Culture Building Mentor emerging leaders and teams through structured learning paths and experiential learning. Promote agile experimentation and iterative improvement using PDCA. Lead and facilitate workshops with 20–40 participants, focusing on open-ended questions that drive creative thought. Performance Management, Data & SLA Optimization Conduct post-implementation reviews and success audits to ensure sustained impact and continuous feedback loops. Identify trends in datasets to inform reports, forecasts, recommendations, and strategic plans. Use Power BI/Tableau for data extraction and visualization and experience pulling data from ERP or packaged solutions. Develop plans for how Services and Platforms will collect, manage, and use data to meet customer needs, including SLAs. Required Qualifications & Skills: 5+ years of process improvement or quality experience Lean Six Sigma methodologies Familiarity with AI/ML techniques applied to manufacturing (predictive maintenance, anomaly detection, process mining) Experience with ADKAR change management frameworks Experience in Agile/DevOps/Sprint development Preferred Qualifications: Experience in AI Technologies Lean Six Sigma Certified Experience in ITIL or CMMI Experience in Agile/DevOps/Sprint Development Experience Project Management (PMI, PRINCE2) Required Education: Bachelor’s degree in Computer Science, Industrial Engineering, Mechanical Engineering or comparable field of study, and/or equivalent work experience #DISNEYTECH . Department Description: At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Our mission is to create unforgettable experiences and continuously explore new technologies across the business. Disability Accommodation for Employment Applications The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you need a reasonable accommodation to search for or apply to a position, visit our candidate disability accommodations FAQs. We will respond to requests related to accessibility of the online application system due to a disability.
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