Service Advisor - Leith Honda
Kuni Lexus of Greenwood Village, Raleigh, North Carolina, United States, 27601
About the Company
Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue “Driving What’s Right” throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Job Title Service Advisor – Leith Honda
What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department Technicians and the Parts Department while maintaining customer satisfaction. The role includes the following duties:
Meet & greet customers with courtesy and efficiency.
Provide an outstanding guest experience.
Determine the course of action and obtain customer authorization.
Write up service needs and give accurate estimates for dollar amount and completion time.
Communicate effectively with customers to achieve satisfactory repairs and sales of necessary repair or maintenance to vehicles.
Possess knowledge of warranty and service/insurance policies.
Keep customers informed and advise them of the prognosis of their vehicle.
Call customers to set appointments and answer telephones in a timely manner.
Attend and complete required training and department meetings.
What are we looking for?
1+ years of experience as a service advisor within a dealership.
Current valid driver’s license.
Good reading, writing, and math skills.
Excellent interpersonal skills and a commitment to outstanding customer service.
Ability to work retail hours.
Computer proficiency.
Benefits At Holman, your total compensation goes beyond your paycheck. Below is a brief overview of the programs available to full‑time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with company match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Additional benefits for full‑time employees include paid pregnancy and parental leave, and supplemental paid military leave for eligible employees. Part‑time and temporary employees receive statutory paid sick leave in applicable geographic areas.
Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification processes.
Misrepresent or embellish qualifications, skills, or experience.
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment And Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Job Title Service Advisor – Leith Honda
What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department Technicians and the Parts Department while maintaining customer satisfaction. The role includes the following duties:
Meet & greet customers with courtesy and efficiency.
Provide an outstanding guest experience.
Determine the course of action and obtain customer authorization.
Write up service needs and give accurate estimates for dollar amount and completion time.
Communicate effectively with customers to achieve satisfactory repairs and sales of necessary repair or maintenance to vehicles.
Possess knowledge of warranty and service/insurance policies.
Keep customers informed and advise them of the prognosis of their vehicle.
Call customers to set appointments and answer telephones in a timely manner.
Attend and complete required training and department meetings.
What are we looking for?
1+ years of experience as a service advisor within a dealership.
Current valid driver’s license.
Good reading, writing, and math skills.
Excellent interpersonal skills and a commitment to outstanding customer service.
Ability to work retail hours.
Computer proficiency.
Benefits At Holman, your total compensation goes beyond your paycheck. Below is a brief overview of the programs available to full‑time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with company match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Additional benefits for full‑time employees include paid pregnancy and parental leave, and supplemental paid military leave for eligible employees. Part‑time and temporary employees receive statutory paid sick leave in applicable geographic areas.
Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification processes.
Misrepresent or embellish qualifications, skills, or experience.
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment And Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr