Job description:
Responsible for the day-to-day operational responsibilities for the associated Service Management process area. Perform backup operational responsibilities for one or more IT Service Management process areas. Generate and distribute requested and cyclical reports for the associated process area. Participate and support regularly scheduled service management forums. Actively participate in projects to support the advancement of Service Management practices to IT. Review ITSM tool records and reports to ensure compliance with quality and SLAs. Create and update procedure documentation. Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes. Qualifications:
Self-motivated Solid analytical skills Well-versed in the ITIL Service Management Processes Technical writing skills Project assessment/coordination skills Knowledge of IT policies and procedures Typically have 3-5 years of directly related experience. ITIL v3 Foundations certification preferred BS Degree or equivalent work experience. Why is This a Great Opportunity:
Responsible for the day-to-day operational responsibilities for the associated Service Management process area. Perform backup operational responsibilities for one or more IT Service Management process areas. Generate and distribute requested and cyclical reports for the associated process area. Participate and support regularly scheduled service management forums. Actively participate in projects to support the advancement of Service Management practices to IT. Review ITSM tool records and reports to ensure compliance with quality and SLAs. Create and update procedure documentation. Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes. Salary Type
: Hourly Salary Min
: $ 13 Salary Max
: $ 13 Currency Type
: USD
Responsible for the day-to-day operational responsibilities for the associated Service Management process area. Perform backup operational responsibilities for one or more IT Service Management process areas. Generate and distribute requested and cyclical reports for the associated process area. Participate and support regularly scheduled service management forums. Actively participate in projects to support the advancement of Service Management practices to IT. Review ITSM tool records and reports to ensure compliance with quality and SLAs. Create and update procedure documentation. Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes. Qualifications:
Self-motivated Solid analytical skills Well-versed in the ITIL Service Management Processes Technical writing skills Project assessment/coordination skills Knowledge of IT policies and procedures Typically have 3-5 years of directly related experience. ITIL v3 Foundations certification preferred BS Degree or equivalent work experience. Why is This a Great Opportunity:
Responsible for the day-to-day operational responsibilities for the associated Service Management process area. Perform backup operational responsibilities for one or more IT Service Management process areas. Generate and distribute requested and cyclical reports for the associated process area. Participate and support regularly scheduled service management forums. Actively participate in projects to support the advancement of Service Management practices to IT. Review ITSM tool records and reports to ensure compliance with quality and SLAs. Create and update procedure documentation. Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes. Salary Type
: Hourly Salary Min
: $ 13 Salary Max
: $ 13 Currency Type
: USD