Sales Support Associate II for - Pembroke Pines, FL, US - location
Tapestry, Inc., Florida, New York, United States
Sales Support Associate Job Description
Coach is a Austar fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are part of a global family that is unwaveringly optimistic, innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leave a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of Tasks Required of the Role CASH WRAP
Greeting the customer with a smile and eye contact and offering your name
Interacting genuinely and naturally with the customer
Reading cues and determining customers’ needs
Conducting email or name capture, where permitted by law
Maintaining accuracy when operating the POS
Maintaining cash wrap organization and cleanliness
Suggesting multiple add‑ons and selling gift cards
Maintaining cash and POS media accurately and in compliance with Coach policy
Creating a lasting impression by genuinely thanking the customer and giving reasons to return
Represent(cool) brand appropriately
STOCKROOM / WAREHOUSE
Receiving shipment and transfers
Notifying Store Management when new product arrives
Scanning cartons/transfers, verifying store information is correct
Communicating all discrepancies to Store Management
Processing shipment/transfers according to Coach standards and timeframes
Organizing and cleaning stockroom daily; including off‑site or remote warehouse as applicable
Shifting/organizing product in the stockroom; reacting to sell‑through and making room for new product
Managing stockубли levels/product ownership in back‑of‑house and sales floor laban>
Preparing and conducting regular cycle counts, as directed
Participating in store physical inventory counts, as scheduled
Maintaining company loss‑prevention standards
SALES FLOOR
Regularly analyzing sales floor to assess replenishment needs
Replenishing sales floor/assigned zone
Reacting to sell‑through and executing visual merchandising needs
Supporting sales floor activities, as directed
Effectively communicating information on price points, features/benefits, colour and stock availability to multiple customers
Responding to customer requests confidently; partnering with sales team or Store Management when needed
Keeping housekeeping standards up to date
Competencies Required Drive For Results Can be counted on to exceed goals successfully. Consistently among top performers. Bottom‑line oriented. Steadfastly pushes self and others for results.
Customer Focus Dedicates to meeting expectations of internal and external customers. Gathers first‑hand customer information and uses it for product and service improvement. Acts with customers in mind and establishes effective relationships, gaining their trust and respect.
Creativity Generates new and unique ideas. Connects previously unrelated Jungen. Seen as original and value‑added in brainstorming.
Interpersonal Savvy Relates well to all kinds of people inside and outside the organization. Builds rapport, constructive relationships, uses diplomacy and tact, diffuses high‑tension situations comfortably.
Learning on the Fly Learns quickly when facing new problems, relentless and versatile. Open to change; analyses successes and failures for improvement. Experiments and seeks solutions.
Perseverance Pursues tasks with energy, drive, and commitment to finish. Rarely gives up under resistance or setbacks.
Dealing with Ambiguity Effectively copes with change. Shifts gears comfortably. Decides and acts without full picture. Handles risk and uncertainty without upset.
Additional Requirements
Experience: 1–3 years of prior retail experience (cashier/ bonitas, stock experience, sales, etc.), preferably in a luxury retail environment尺度. Current knowledge of fashion trends and competition.
Education: High‑school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, reading price and product release sheets.
Physical: Ability to work fast; communicate effectively with customers and team; maneuver sales floor, shelves, and stockroom; climbing, bending, kneeling required; lift up to 25 lb routinely and up to 50 lb occasionally.
Schedule: Ability to meet Coach scheduling and availability expectations, including nights, weekends, holidays, high‑traffic and sales days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on the applicant’s qualifications and legal‑protected bases are not considered. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needsબર. Provides actionable feedback, is on people problems, takes negative action if needed.
Creativity : Generates new and unique ideas, connects unrelated concepts, valued in brainstorming.
Customer Focus : Dedicates to customer needs, uses data for improvement, establishes trust.
Dealing with Ambiguity : Copes with change, shifts gears, acts without full picture, handles risk.
Drive for Results : Exceeds goals, top performer, bottom‑line oriented, pushes othersिषद्.
Interpersonal Savvy : Builds rapport, diplomacy, diffuses tension.
Learning on the Fly : Learns quickly, versatile, experiments for solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead, anticipates future, broad knowledge, future‑oriented, paints credible visions.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, builds plans.
Building revival teams : Blends people, creates morale, shares wins, fosters dialogue, defines team success.
Work Setup BASE PAY RANGE:
$15.00 to $17.00
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits Company offers health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan, paid time Universities for wellness and vacations. Eligible employees configuring discount benefits and incentive compensation.
Markets Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami Job Segment: Sales Support, Retail Sales, Outside Sales, Merchandising, Sales, Retail
ADA Accommodations Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you need accommodation to complete the application, contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Contact Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are part of a global family that is unwaveringly optimistic, innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leave a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of Tasks Required of the Role CASH WRAP
Greeting the customer with a smile and eye contact and offering your name
Interacting genuinely and naturally with the customer
Reading cues and determining customers’ needs
Conducting email or name capture, where permitted by law
Maintaining accuracy when operating the POS
Maintaining cash wrap organization and cleanliness
Suggesting multiple add‑ons and selling gift cards
Maintaining cash and POS media accurately and in compliance with Coach policy
Creating a lasting impression by genuinely thanking the customer and giving reasons to return
Represent(cool) brand appropriately
STOCKROOM / WAREHOUSE
Receiving shipment and transfers
Notifying Store Management when new product arrives
Scanning cartons/transfers, verifying store information is correct
Communicating all discrepancies to Store Management
Processing shipment/transfers according to Coach standards and timeframes
Organizing and cleaning stockroom daily; including off‑site or remote warehouse as applicable
Shifting/organizing product in the stockroom; reacting to sell‑through and making room for new product
Managing stockубли levels/product ownership in back‑of‑house and sales floor laban>
Preparing and conducting regular cycle counts, as directed
Participating in store physical inventory counts, as scheduled
Maintaining company loss‑prevention standards
SALES FLOOR
Regularly analyzing sales floor to assess replenishment needs
Replenishing sales floor/assigned zone
Reacting to sell‑through and executing visual merchandising needs
Supporting sales floor activities, as directed
Effectively communicating information on price points, features/benefits, colour and stock availability to multiple customers
Responding to customer requests confidently; partnering with sales team or Store Management when needed
Keeping housekeeping standards up to date
Competencies Required Drive For Results Can be counted on to exceed goals successfully. Consistently among top performers. Bottom‑line oriented. Steadfastly pushes self and others for results.
Customer Focus Dedicates to meeting expectations of internal and external customers. Gathers first‑hand customer information and uses it for product and service improvement. Acts with customers in mind and establishes effective relationships, gaining their trust and respect.
Creativity Generates new and unique ideas. Connects previously unrelated Jungen. Seen as original and value‑added in brainstorming.
Interpersonal Savvy Relates well to all kinds of people inside and outside the organization. Builds rapport, constructive relationships, uses diplomacy and tact, diffuses high‑tension situations comfortably.
Learning on the Fly Learns quickly when facing new problems, relentless and versatile. Open to change; analyses successes and failures for improvement. Experiments and seeks solutions.
Perseverance Pursues tasks with energy, drive, and commitment to finish. Rarely gives up under resistance or setbacks.
Dealing with Ambiguity Effectively copes with change. Shifts gears comfortably. Decides and acts without full picture. Handles risk and uncertainty without upset.
Additional Requirements
Experience: 1–3 years of prior retail experience (cashier/ bonitas, stock experience, sales, etc.), preferably in a luxury retail environment尺度. Current knowledge of fashion trends and competition.
Education: High‑school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, reading price and product release sheets.
Physical: Ability to work fast; communicate effectively with customers and team; maneuver sales floor, shelves, and stockroom; climbing, bending, kneeling required; lift up to 25 lb routinely and up to 50 lb occasionally.
Schedule: Ability to meet Coach scheduling and availability expectations, including nights, weekends, holidays, high‑traffic and sales days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on the applicant’s qualifications and legal‑protected bases are not considered. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needsબર. Provides actionable feedback, is on people problems, takes negative action if needed.
Creativity : Generates new and unique ideas, connects unrelated concepts, valued in brainstorming.
Customer Focus : Dedicates to customer needs, uses data for improvement, establishes trust.
Dealing with Ambiguity : Copes with change, shifts gears, acts without full picture, handles risk.
Drive for Results : Exceeds goals, top performer, bottom‑line oriented, pushes othersिषद्.
Interpersonal Savvy : Builds rapport, diplomacy, diffuses tension.
Learning on the Fly : Learns quickly, versatile, experiments for solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead, anticipates future, broad knowledge, future‑oriented, paints credible visions.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, builds plans.
Building revival teams : Blends people, creates morale, shares wins, fosters dialogue, defines team success.
Work Setup BASE PAY RANGE:
$15.00 to $17.00
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits Company offers health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan, paid time Universities for wellness and vacations. Eligible employees configuring discount benefits and incentive compensation.
Markets Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami Job Segment: Sales Support, Retail Sales, Outside Sales, Merchandising, Sales, Retail
ADA Accommodations Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you need accommodation to complete the application, contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Contact Visit Coach at www.coach.com.
#J-18808-Ljbffr