Sales Associate II for - Nashville, TN, US - location
Tapestry, Inc., Nashville, Tennessee, United States, 37247
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. It involves upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and delivers results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team; develops short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times; supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
Creates positive impressions with customers by presenting the best self at work in Coach’s Guide to Style; builds credibility and trust as a personal fashion advisor with knowledge of competition; provides in-depth product knowledge (features, benefits, current offerings, value) and communicates pricing/promotions.
Discusses product features and leverages cross-selling; cross-sells and encourages add-ons aligned with the customer’s shopping needs; reads cues to tailor approach to individual customers; attends to unique needs of each customer; works with multiple customers and follows up consistently to influence/close the sale.
Maintains relationships and uses Coach’s tools and technology for clienteling; creates enthusiasm and positivity for a shared vision; promotes a team selling environment; fosters teamwork and collaboration with internal and external customers; remains solution oriented and adaptable to changing store needs; welcomes feedback and adapts behaviors as appropriate.
Maintains a calm and professional demeanor at all times.
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards; completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards; keeps selling floor clean and organized; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
Replenishes inventory on the sales floor as needed; supports Store Inventory Process by processing shipments, stocking shelves, and maintaining organization; supports cash-wrap when needed to process purchases, returns, and exchanges; handles customer transactions efficiently (Purchase, Return, Exchange, Found Order, etc.).
Prepares the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.
Competencies
Drive For Results : Can be counted on to exceed goals; consistently a top performer; bottom-line oriented; pushes self and others for results.
Customer Focus : Dedicated to meeting customer expectations; gathers first-hand customer information for improvements; builds relationships and trust.
Creativity : Generates new and unique ideas; makes connections among unrelated notions; seen as original and value-added.
Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations.
Learning on the Fly : Learns quickly in new problems; adaptable; analyzes successes and failures for improvement; open to change; experiments to find solutions.
Perseverance : Finishes tasks with energy and determination; resilient in the face of resistance.
Dealing with Ambiguity : Adapts to change; makes decisions with incomplete information; comfortable with risk and uncertainty.
Our Competencies for All Employees
Courage: Provides direct, actionable feedback; addresses problems promptly; willing to take necessary actions.
Creativity
Customer Focus
Dealing with Ambiguity
Drive for Results
Interpersonal Savvy
Learning on the Fly
Our Competencies for All People Managers
Strategic Agility : Sees ahead, anticipates consequences and trends, creates strategic plans.
Developing Direct Reports and Others : Provides challenging tasks, supports career goals, develops plans.
Building Effective Teams : Builds morale, fosters open dialogue, defines team success, creates belonging.
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and related requirements, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally-protected basis. Visit Coach at www.coach.com.
Benefits : General Description of Benefits: health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, Click Here - U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive discounts on certain products and incentive compensation.
Nearest Major Market:
Nashville
Job Segment:
Retail Sales, Outside Sales, Asset Protection, Brand Ambassador, Retail, Sales, Marketing
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. It involves upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and delivers results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team; develops short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times; supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
Creates positive impressions with customers by presenting the best self at work in Coach’s Guide to Style; builds credibility and trust as a personal fashion advisor with knowledge of competition; provides in-depth product knowledge (features, benefits, current offerings, value) and communicates pricing/promotions.
Discusses product features and leverages cross-selling; cross-sells and encourages add-ons aligned with the customer’s shopping needs; reads cues to tailor approach to individual customers; attends to unique needs of each customer; works with multiple customers and follows up consistently to influence/close the sale.
Maintains relationships and uses Coach’s tools and technology for clienteling; creates enthusiasm and positivity for a shared vision; promotes a team selling environment; fosters teamwork and collaboration with internal and external customers; remains solution oriented and adaptable to changing store needs; welcomes feedback and adapts behaviors as appropriate.
Maintains a calm and professional demeanor at all times.
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards; completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards; keeps selling floor clean and organized; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
Replenishes inventory on the sales floor as needed; supports Store Inventory Process by processing shipments, stocking shelves, and maintaining organization; supports cash-wrap when needed to process purchases, returns, and exchanges; handles customer transactions efficiently (Purchase, Return, Exchange, Found Order, etc.).
Prepares the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.
Competencies
Drive For Results : Can be counted on to exceed goals; consistently a top performer; bottom-line oriented; pushes self and others for results.
Customer Focus : Dedicated to meeting customer expectations; gathers first-hand customer information for improvements; builds relationships and trust.
Creativity : Generates new and unique ideas; makes connections among unrelated notions; seen as original and value-added.
Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations.
Learning on the Fly : Learns quickly in new problems; adaptable; analyzes successes and failures for improvement; open to change; experiments to find solutions.
Perseverance : Finishes tasks with energy and determination; resilient in the face of resistance.
Dealing with Ambiguity : Adapts to change; makes decisions with incomplete information; comfortable with risk and uncertainty.
Our Competencies for All Employees
Courage: Provides direct, actionable feedback; addresses problems promptly; willing to take necessary actions.
Creativity
Customer Focus
Dealing with Ambiguity
Drive for Results
Interpersonal Savvy
Learning on the Fly
Our Competencies for All People Managers
Strategic Agility : Sees ahead, anticipates consequences and trends, creates strategic plans.
Developing Direct Reports and Others : Provides challenging tasks, supports career goals, develops plans.
Building Effective Teams : Builds morale, fosters open dialogue, defines team success, creates belonging.
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and related requirements, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally-protected basis. Visit Coach at www.coach.com.
Benefits : General Description of Benefits: health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, Click Here - U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive discounts on certain products and incentive compensation.
Nearest Major Market:
Nashville
Job Segment:
Retail Sales, Outside Sales, Asset Protection, Brand Ambassador, Retail, Sales, Marketing
#J-18808-Ljbffr