Sales Associate | Wrentham Outlets
Department: RETAIL OFFLINE
Location: Wrentham, Massachusetts (US-MA), US
JOB PURPOSE To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
RESPONSIBILITIES
Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
Consistently meet individual sales goals while exhibiting the Burberry Behaviours
Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
Demonstrate superior interpersonal and communication talent
Cultivate
Build customer loyalty through active client development and follow-through
Maintain an up-to-date and detailed client book
Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
Visual Standards
Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
Maintain selling floor by ensuring the following:
Understand and execute monthly floorsets
Placing and/or hanging back items as you work
Replenishing merchandise after selling
Folding and placing merchandise on the correct hanger, tissue paper, etc.
Place tickets inside the item and not visible to the customer.
Floor Presence & Maintenance
Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
End of shift/day: Ensure selling floor is replenished and ready for the next day
Be active and busy on the floor at all day
Ensure to place and/or hang back items as you work and replenish merchandise after selling
Ensure clean up and maintenance of fitting rooms
Back of The House Support
Assist in the mark down process
Assist in the bi-annual inventory process
Participation and achievement of pre-sale goals
Assist in stock room maintenance and keep it organized
Responsible for stock pulled; all stock must be put away in orderly fashion
PERSONAL PROFILE
Willing to work in and promote a team oriented environment.
Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
Consistently show a positive attitude & take responsibility for own actions.
Must be results driven and flexible to change
Relevant interest in Fashion / Design.
Advanced knowledge of POS and store systems.
A minimum of 1 year on sales, preferably in a luxury retail environment.
Proven experience in driving sales and meeting sales targets.
Strong clienteling background.
MEASURES OF SUCCESS
Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
Excellent customer service through Burberry Experience Evaluations.
Capture compliance.
FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
• Expected base salary for the role will generally be between $18.00 and $19.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Location: Wrentham, Massachusetts (US-MA), US
JOB PURPOSE To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
RESPONSIBILITIES
Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
Consistently meet individual sales goals while exhibiting the Burberry Behaviours
Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
Demonstrate superior interpersonal and communication talent
Cultivate
Build customer loyalty through active client development and follow-through
Maintain an up-to-date and detailed client book
Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
Visual Standards
Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
Maintain selling floor by ensuring the following:
Understand and execute monthly floorsets
Placing and/or hanging back items as you work
Replenishing merchandise after selling
Folding and placing merchandise on the correct hanger, tissue paper, etc.
Place tickets inside the item and not visible to the customer.
Floor Presence & Maintenance
Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
End of shift/day: Ensure selling floor is replenished and ready for the next day
Be active and busy on the floor at all day
Ensure to place and/or hang back items as you work and replenish merchandise after selling
Ensure clean up and maintenance of fitting rooms
Back of The House Support
Assist in the mark down process
Assist in the bi-annual inventory process
Participation and achievement of pre-sale goals
Assist in stock room maintenance and keep it organized
Responsible for stock pulled; all stock must be put away in orderly fashion
PERSONAL PROFILE
Willing to work in and promote a team oriented environment.
Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
Consistently show a positive attitude & take responsibility for own actions.
Must be results driven and flexible to change
Relevant interest in Fashion / Design.
Advanced knowledge of POS and store systems.
A minimum of 1 year on sales, preferably in a luxury retail environment.
Proven experience in driving sales and meeting sales targets.
Strong clienteling background.
MEASURES OF SUCCESS
Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
Excellent customer service through Burberry Experience Evaluations.
Capture compliance.
FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
• Expected base salary for the role will generally be between $18.00 and $19.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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