Patient Account Representative III Pro Fee (Full Time, Day)
NorthBay Healthcare Corporation, Fairfield, California, United States, 94533
At NorthBay Health, the Patient Account Representative III Ambulatory is responsible for the timely and accurate billing, follow-up and collection of ambulatory patient accounts. Each account representative is responsible for the processing of accounts for all services and specialties offered within the NorthBay Ambulatory practices through the use of standard and NorthBay prescribed billing practices and regulatory requirements.
Responsibilities
Follow up responsibility on accounts with practices, carriers and/or patients account becomes zero balances through a combination of payment and adjustments per NorthBay guidelines and contracts.
Managing account population to ensure AR aging is meeting or exceeding set goals.
Timely processing for billing all initial claims including those edited through the billing scrubber.
Timely processing of carrier denials to ensure maximum cash benefit.
Other duties as assigned which include assisting with back logs as they arise.
Other duties as assigned which may include periodic reassignment of account workload to address specific areas.
Customer Service. Continually present a tactful, pleasant, and professional manner both verbal and in writing. Handle conflict situations diplomatically and achieve resolution. Understand the intent of the message and be able to communicate clearly, all to provide an exceptional experience, each time. Respond to all inquiries whether verbal or written in a prompt and timely fashion.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
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Follow up responsibility on accounts with practices, carriers and/or patients account becomes zero balances through a combination of payment and adjustments per NorthBay guidelines and contracts.
Managing account population to ensure AR aging is meeting or exceeding set goals.
Timely processing for billing all initial claims including those edited through the billing scrubber.
Timely processing of carrier denials to ensure maximum cash benefit.
Other duties as assigned which include assisting with back logs as they arise.
Other duties as assigned which may include periodic reassignment of account workload to address specific areas.
Customer Service. Continually present a tactful, pleasant, and professional manner both verbal and in writing. Handle conflict situations diplomatically and achieve resolution. Understand the intent of the message and be able to communicate clearly, all to provide an exceptional experience, each time. Respond to all inquiries whether verbal or written in a prompt and timely fashion.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
#J-18808-Ljbffr