Overview
Jewelry Sales Associate - San Diego, CA Our Jewelry Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our San Diego, CA showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer.
You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals.
You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details.
When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key.
You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration.
You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including:
Career Growth.
We provide regular 1-1’s with your manager, various training opportunities, and an annual 360 review process for all employees.
Set Schedule.
We offer consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team.
We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account.
Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
Continued Education.
Company-sponsored learning in leadership and professional skills, diversity and inclusion, and tuition reimbursement for role-specific trainings.
Employee Discounts.
A generous discount on our jewelry.
Sales Incentive Programs.
Incentive programs to recognize and reward sales performance.
Mental Wellness Perks.
Access to mental health resources, including self-care apps and seminars; Employee Assistance program with 24/7 counseling.
Giving Back and Volunteer Opportunities.
Team-driven giving back programs and local volunteering opportunities.
Medical, Dental, and Vision.
Multiple plans with a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance begins on the first day of the second month.
401k match.
Generous 401(k) match.
Paid Time Off.
3 weeks of PTO in the first year.
Parental Leave.
Paid parental leave to bond and care for new additions.
Disability and Life insurance.
100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are a hardworking team that collaborates and grows with the company.
Brilliant Earth is committed to equal employment opportunities. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr
Jewelry Sales Associate - San Diego, CA Our Jewelry Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our San Diego, CA showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer.
You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals.
You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details.
When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key.
You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration.
You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including:
Career Growth.
We provide regular 1-1’s with your manager, various training opportunities, and an annual 360 review process for all employees.
Set Schedule.
We offer consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team.
We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account.
Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
Continued Education.
Company-sponsored learning in leadership and professional skills, diversity and inclusion, and tuition reimbursement for role-specific trainings.
Employee Discounts.
A generous discount on our jewelry.
Sales Incentive Programs.
Incentive programs to recognize and reward sales performance.
Mental Wellness Perks.
Access to mental health resources, including self-care apps and seminars; Employee Assistance program with 24/7 counseling.
Giving Back and Volunteer Opportunities.
Team-driven giving back programs and local volunteering opportunities.
Medical, Dental, and Vision.
Multiple plans with a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance begins on the first day of the second month.
401k match.
Generous 401(k) match.
Paid Time Off.
3 weeks of PTO in the first year.
Parental Leave.
Paid parental leave to bond and care for new additions.
Disability and Life insurance.
100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are a hardworking team that collaborates and grows with the company.
Brilliant Earth is committed to equal employment opportunities. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr