Hurricane Relief Call Center Representative
Mass Markets, Richmond, Virginia, United States, 23214
Hurricane Relief Call Center Representative
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Hurricane Relief Call Center Representative
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Mass Markets . Position Overview
MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Accepted candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. Responsibilities
Assist customers with service inquiries Learn common requests and solutions Improve customer experience Utilize our service techniques and systems Escalate customer dissatisfaction appropriately Candidate Qualifications
Must be 18 years or older High school diploma or equivalent Excellent communication skills Typing speed of 20+ WPM Basic knowledge of Microsoft Office and Windows Reliable with good attendance Problem-solving and conflict resolution skills Customer service-oriented and team player Ability to multi-task in a fast-paced environment Compensation & Benefits
Starting compensation is experience-based. Benefits include PTO, incentives, health coverage, retirement plans, disability, life insurance, career growth, paid training, and a casual dress code. Physical and Other Requirements
This role involves sedentary work, operating office equipment, and occasional movement. Must be authorized to work, willing to undergo background/security checks, and submit to drug screening. MCI is an equal opportunity employer committed to diversity and inclusion.
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Join to apply for the
Hurricane Relief Call Center Representative
role at
Mass Markets . Position Overview
MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Accepted candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. Responsibilities
Assist customers with service inquiries Learn common requests and solutions Improve customer experience Utilize our service techniques and systems Escalate customer dissatisfaction appropriately Candidate Qualifications
Must be 18 years or older High school diploma or equivalent Excellent communication skills Typing speed of 20+ WPM Basic knowledge of Microsoft Office and Windows Reliable with good attendance Problem-solving and conflict resolution skills Customer service-oriented and team player Ability to multi-task in a fast-paced environment Compensation & Benefits
Starting compensation is experience-based. Benefits include PTO, incentives, health coverage, retirement plans, disability, life insurance, career growth, paid training, and a casual dress code. Physical and Other Requirements
This role involves sedentary work, operating office equipment, and occasional movement. Must be authorized to work, willing to undergo background/security checks, and submit to drug screening. MCI is an equal opportunity employer committed to diversity and inclusion.
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