Job Description
Purpose The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increase customer convenience, and maintain an orderly service parking area. In addition, a more concierge service approach is required; the service porter will also assist with home deliveries for service clients.
Duties and Responsibilities
Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location
Determines if customers coming into service have an appointment; records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
Controls service traffic flow, parking and assists with loaner vehicles as needed; parks vehicles after they have been written up
Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation
Retrieves customer vehicles at cashier for pick‑up, waits at vehicle for customer, and thanks customers for their business
Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service
Delivers keys and repair‑order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot
Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt
Drives vehicles to and from the service lane, service stalls, and parking lot as needed
Creates key tags for vehicles
Maintains a professional appearance
Performs other duties as assigned
Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor
Applicant Requirements
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must demonstrate ability to pass pre‑employment testing, including background checks, MVR, drug test, credit report, and a valid driver’s license
Pay Scale (The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
All your information will be kept confidential according to EEO guidelines.
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Purpose The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increase customer convenience, and maintain an orderly service parking area. In addition, a more concierge service approach is required; the service porter will also assist with home deliveries for service clients.
Duties and Responsibilities
Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location
Determines if customers coming into service have an appointment; records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
Controls service traffic flow, parking and assists with loaner vehicles as needed; parks vehicles after they have been written up
Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation
Retrieves customer vehicles at cashier for pick‑up, waits at vehicle for customer, and thanks customers for their business
Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service
Delivers keys and repair‑order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot
Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt
Drives vehicles to and from the service lane, service stalls, and parking lot as needed
Creates key tags for vehicles
Maintains a professional appearance
Performs other duties as assigned
Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor
Applicant Requirements
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must demonstrate ability to pass pre‑employment testing, including background checks, MVR, drug test, credit report, and a valid driver’s license
Pay Scale (The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr