Sales Support Associate II for - Houston, TX, US - location
Tapestry, Inc., Houston, Texas, United States, 77246
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Title and Location
Sales Support Associate — Houston, TX, US Role Summary
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It involves leaving a lasting impression through friendly, efficient interactions at the cash wrap and maintaining a well-organized sales floor. Accurate and effective work supporting the flow of product from receipt through the point of sale is essential. Responsibilities
Cash Wrap
— Greet customers with a smile and eye contact; offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at POS; keep cash wrap organized and clean; suggest add-ons and gift cards; maintain cash and POS media in compliance with Coach policy; thank customers and provide a reason to return; represent Coach brand appropriately. Stockroom / Warehouse
— Receive shipments and transfers; notify store management on arrival; scan cartons/transfers verifying information; communicate discrepancies; process shipments/transfers per Coach standards and timeframes; organize stockroom daily (including offsite/remote warehouse as applicable); shift/organize product to respond to sell-through; manage stock levels; conduct regular cycle counts; participate in store inventory counts as scheduled; maintain Loss Prevention standards. Sales Floor
— Regularly analyze floor replenishment needs; replenish assigned zones; respond to sell-through and execute visual merchandising; support sales floor activities; communicate price points, features/benefits, color and stock availability; respond to customer requests confidently and collaborate with team when needed; maintain housekeeping standards. Competencies
Drive for Results : Exceed goals; consistently top performer; bottom-line oriented; push self and others for results. Customer Focus : Meet expectations of internal and external customers; build relationships and trust; use customer information for improvements. Creativity : Generate new ideas; make connections; bring original value in brainstorming. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; resolve tensions comfortably. Learning on the Fly : Learn quickly in new problems; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance : Energetic, driven to finish; persistent amid resistance or setbacks. Dealing with Ambiguity : Cope with change; act without complete information; handle risk and uncertainty. Additional Requirements
Experience : 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competition. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash registers; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkies; read price and product release sheets. Physical : Able to work at a fast pace; effective communication; able to move on floor, stock room; capable of climbing, bending, kneeling; frequent lifting up to 25 lbs and up to 50 lbs for shipments/transfers. Schedule : Flexible schedule including nights, weekends, holidays, and busy retail periods. Legal notices
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to position requirements without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees
Courage : Delivers direct, actionable feedback and addresses issues promptly. Creativity : Generates new ideas and value-added thinking. Customer Focus : Serves customers with respect and trust. Dealing with Ambiguity : Manages change and uncertainty effectively. Drive for Results : Consistently aims for goals and performance. Interpersonal Savvy : Builds constructive relationships and uses tact. Learning on the Fly : Learns quickly and adapts to new tasks. Our Competencies for All People Managers
Strategic Agility : Sees ahead; plans with a future orientation; develops competitive strategies. Developing Direct Reports and Others : Provides development opportunities and supports growth. Building Effective Teams : Fosters morale, open dialogue, and team responsibility. Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. For accommodation, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com. Work Setup BASE PAY RANGE TO
– Tapestry complies with minimum wage requirements and pay laws based on city, county, and state regulations. General Description of All Benefits: Health benefits, life and disability insurance, 401(k), paid time off for wellness and vacations. For more information about benefits, see U.S store compensation & benefits. General Description of Other Compensation: Discounts on products and incentive compensation. Nearest Major Market:
Houston Job Segment:
Sales Support, Retail Sales, Outside Sales, Merchandising, Sales, Retail
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Title and Location
Sales Support Associate — Houston, TX, US Role Summary
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It involves leaving a lasting impression through friendly, efficient interactions at the cash wrap and maintaining a well-organized sales floor. Accurate and effective work supporting the flow of product from receipt through the point of sale is essential. Responsibilities
Cash Wrap
— Greet customers with a smile and eye contact; offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at POS; keep cash wrap organized and clean; suggest add-ons and gift cards; maintain cash and POS media in compliance with Coach policy; thank customers and provide a reason to return; represent Coach brand appropriately. Stockroom / Warehouse
— Receive shipments and transfers; notify store management on arrival; scan cartons/transfers verifying information; communicate discrepancies; process shipments/transfers per Coach standards and timeframes; organize stockroom daily (including offsite/remote warehouse as applicable); shift/organize product to respond to sell-through; manage stock levels; conduct regular cycle counts; participate in store inventory counts as scheduled; maintain Loss Prevention standards. Sales Floor
— Regularly analyze floor replenishment needs; replenish assigned zones; respond to sell-through and execute visual merchandising; support sales floor activities; communicate price points, features/benefits, color and stock availability; respond to customer requests confidently and collaborate with team when needed; maintain housekeeping standards. Competencies
Drive for Results : Exceed goals; consistently top performer; bottom-line oriented; push self and others for results. Customer Focus : Meet expectations of internal and external customers; build relationships and trust; use customer information for improvements. Creativity : Generate new ideas; make connections; bring original value in brainstorming. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; resolve tensions comfortably. Learning on the Fly : Learn quickly in new problems; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance : Energetic, driven to finish; persistent amid resistance or setbacks. Dealing with Ambiguity : Cope with change; act without complete information; handle risk and uncertainty. Additional Requirements
Experience : 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competition. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash registers; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkies; read price and product release sheets. Physical : Able to work at a fast pace; effective communication; able to move on floor, stock room; capable of climbing, bending, kneeling; frequent lifting up to 25 lbs and up to 50 lbs for shipments/transfers. Schedule : Flexible schedule including nights, weekends, holidays, and busy retail periods. Legal notices
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to position requirements without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees
Courage : Delivers direct, actionable feedback and addresses issues promptly. Creativity : Generates new ideas and value-added thinking. Customer Focus : Serves customers with respect and trust. Dealing with Ambiguity : Manages change and uncertainty effectively. Drive for Results : Consistently aims for goals and performance. Interpersonal Savvy : Builds constructive relationships and uses tact. Learning on the Fly : Learns quickly and adapts to new tasks. Our Competencies for All People Managers
Strategic Agility : Sees ahead; plans with a future orientation; develops competitive strategies. Developing Direct Reports and Others : Provides development opportunities and supports growth. Building Effective Teams : Fosters morale, open dialogue, and team responsibility. Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. For accommodation, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com. Work Setup BASE PAY RANGE TO
– Tapestry complies with minimum wage requirements and pay laws based on city, county, and state regulations. General Description of All Benefits: Health benefits, life and disability insurance, 401(k), paid time off for wellness and vacations. For more information about benefits, see U.S store compensation & benefits. General Description of Other Compensation: Discounts on products and incentive compensation. Nearest Major Market:
Houston Job Segment:
Sales Support, Retail Sales, Outside Sales, Merchandising, Sales, Retail
#J-18808-Ljbffr