Mobile Associate, Bilingual Georgian and Arabic| Retail Sales
T-Mobile, Brooklyn, New York, United States, 11210
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.
Job Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Effective at balancing customer needs and performance goals. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $21.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits and Equal Opportunity At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit the benefits website.
Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note: this contact channel is not a means to apply for or inquire about a position.
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Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.
Job Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Effective at balancing customer needs and performance goals. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $21.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits and Equal Opportunity At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit the benefits website.
Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note: this contact channel is not a means to apply for or inquire about a position.
#J-18808-Ljbffr