Sales Associate – Franklin, NC/Hampton, NH
GruntWorx, LLC., Hampton, New Hampshire, us, 03842
We are now accepting applications for a full-time, remote or hybrid sales role in Franklin, North Carolina, or Hampton, New Hampshire.
GruntWorx is seeking a customer-focused and results-driven
Sales Associate
to manage
new incoming leads and renewal accounts
within our low-tier and mid-tier customer segments. This role is ideal for someone who excels at responding to warm leads, maintaining strong customer relationships, and ensuring customers renew, expand, and continue to see value from the GruntWorx platform.
The Sales Associate will play a critical role in revenue retention and growth by converting inbound interest into new customers and managing renewals while identifying light upsell opportunities aligned to customer needs.
This position reports to the Renewal Manager.
Key Responsibilities:
Respond to and qualify
incoming leads
generated by marketing, referrals, and product interest
Conduct discovery calls to understand prospect workflows, challenges, and automation needs
Present and recommend appropriate GruntWorx solutions for low-tier and mid-tier prospects
Manage the sales process from initial contact through close for inbound opportunities
Manage a book of low-tier and mid-tier renewal accounts
Proactively engage customers ahead of renewal dates to ensure retention
Address basic objections, pricing questions, and usage concerns related to renewals
Partner with Customer Success to support adoption and reduce churn
Upsell & Expansion (Light Expansion Focus)
Identify appropriate upsell opportunities during renewal and customer check-ins
Educate customers on additional features, services, or higher-tier plans when relevant
Collaborate with the Renewal and Customer Success teams to align on expansion-ready accounts
Maintain accurate account records, renewal dates, and opportunity tracking in the CRM
Track inbound lead activity, renewal progress, and forecasted revenue
Follow structured communication and follow-up processes
Work closely with Marketing, Customer Success, New Sales and Renewals teams
Share customer feedback, common objections, and product insights
Contribute to improvements in renewal processes, scripts, and sales messaging
Qualifications:
1–3 years of experience in sales, renewals, account management
Experience handling inbound leads and/or customer renewals preferred
Strong communication and relationship-building skills
Comfortable discussing pricing, contracts, and renewal terms
Organized, detail-oriented, and able to manage multiple accounts simultaneously
Familiarity with CRM systems (Salesforce, HubSpot, or similar)
Experience working with SaaS or accounting firms is a plus
Quarterly commissions tied to renewal and revenue targets
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for growth within Sales
Collaborative, team-oriented culture
About Us: Gruntworx is a Drake Enterprises, LTD company based out of Franklin, NC with locations in Virginia Beach, VA and Hampton, NH. We are customer-centric, offering software products and services to professional tax‑preparers. We offer unique opportunities throughout our organizations and our goal is to be the employer of choice and our customers' first choice.
Address 1 Merrill Industrial Drive Suite 22-23 Hampton, NH 03842 USA
#J-18808-Ljbffr
Sales Associate
to manage
new incoming leads and renewal accounts
within our low-tier and mid-tier customer segments. This role is ideal for someone who excels at responding to warm leads, maintaining strong customer relationships, and ensuring customers renew, expand, and continue to see value from the GruntWorx platform.
The Sales Associate will play a critical role in revenue retention and growth by converting inbound interest into new customers and managing renewals while identifying light upsell opportunities aligned to customer needs.
This position reports to the Renewal Manager.
Key Responsibilities:
Respond to and qualify
incoming leads
generated by marketing, referrals, and product interest
Conduct discovery calls to understand prospect workflows, challenges, and automation needs
Present and recommend appropriate GruntWorx solutions for low-tier and mid-tier prospects
Manage the sales process from initial contact through close for inbound opportunities
Manage a book of low-tier and mid-tier renewal accounts
Proactively engage customers ahead of renewal dates to ensure retention
Address basic objections, pricing questions, and usage concerns related to renewals
Partner with Customer Success to support adoption and reduce churn
Upsell & Expansion (Light Expansion Focus)
Identify appropriate upsell opportunities during renewal and customer check-ins
Educate customers on additional features, services, or higher-tier plans when relevant
Collaborate with the Renewal and Customer Success teams to align on expansion-ready accounts
Maintain accurate account records, renewal dates, and opportunity tracking in the CRM
Track inbound lead activity, renewal progress, and forecasted revenue
Follow structured communication and follow-up processes
Work closely with Marketing, Customer Success, New Sales and Renewals teams
Share customer feedback, common objections, and product insights
Contribute to improvements in renewal processes, scripts, and sales messaging
Qualifications:
1–3 years of experience in sales, renewals, account management
Experience handling inbound leads and/or customer renewals preferred
Strong communication and relationship-building skills
Comfortable discussing pricing, contracts, and renewal terms
Organized, detail-oriented, and able to manage multiple accounts simultaneously
Familiarity with CRM systems (Salesforce, HubSpot, or similar)
Experience working with SaaS or accounting firms is a plus
Quarterly commissions tied to renewal and revenue targets
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for growth within Sales
Collaborative, team-oriented culture
About Us: Gruntworx is a Drake Enterprises, LTD company based out of Franklin, NC with locations in Virginia Beach, VA and Hampton, NH. We are customer-centric, offering software products and services to professional tax‑preparers. We offer unique opportunities throughout our organizations and our goal is to be the employer of choice and our customers' first choice.
Address 1 Merrill Industrial Drive Suite 22-23 Hampton, NH 03842 USA
#J-18808-Ljbffr