Mediator and Intake Specialist - 709025 at City of New York New York, NY
City of New York, New York, New York, us, 10261
Mediator and Intake Specialist - 709025 job at City of New York. New York, NY.
Company Description
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses and enforces key consumer protection, licensing, and workplace laws. It supports businesses through equitable enforcement and access to resources, helps resolve complaints, and promotes financial health and work-life balance through community outreach and policy advocacy. Job Description
THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
Only permanent employees in the title, comparable titles (under 6.1.9), eligible for the 55A program, and those reachable on the civil service list are eligible to apply. DCWP's General Counsel Division seeks a permanent
Mediator and Intake Specialist / Clerical Associate
to mediate consumer complaints by negotiating equitable resolutions with consumers and businesses. Responsibilities include: Communicating with consumers and businesses regarding complaints; Analyzing, documenting, researching, and resolving complaints per DCWP laws and regulations; Maintaining agency database and generating reports; Performing data entry and detailed note-taking; Providing timely follow-up and closure for complaints; Answering calls and directing callers appropriately; Providing accurate information to callers; Processing mail within deadlines; Providing front desk coverage and assisting walk-in consumers; Preparing training materials and maintaining knowledge databases; Performing other tasks as assigned. Qualifications
Qualification Requirements:
High school diploma or equivalent approved by a recognized organization and one year of satisfactory clerical experience. Skills Requirement:
Keyboard familiarity with a minimum of 100 keystrokes per minute. Additional Information
The City of New York is an inclusive employer committed to diversity and equal opportunity, fostering a work environment free from discrimination and harassment based on protected characteristics.
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The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses and enforces key consumer protection, licensing, and workplace laws. It supports businesses through equitable enforcement and access to resources, helps resolve complaints, and promotes financial health and work-life balance through community outreach and policy advocacy. Job Description
THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
Only permanent employees in the title, comparable titles (under 6.1.9), eligible for the 55A program, and those reachable on the civil service list are eligible to apply. DCWP's General Counsel Division seeks a permanent
Mediator and Intake Specialist / Clerical Associate
to mediate consumer complaints by negotiating equitable resolutions with consumers and businesses. Responsibilities include: Communicating with consumers and businesses regarding complaints; Analyzing, documenting, researching, and resolving complaints per DCWP laws and regulations; Maintaining agency database and generating reports; Performing data entry and detailed note-taking; Providing timely follow-up and closure for complaints; Answering calls and directing callers appropriately; Providing accurate information to callers; Processing mail within deadlines; Providing front desk coverage and assisting walk-in consumers; Preparing training materials and maintaining knowledge databases; Performing other tasks as assigned. Qualifications
Qualification Requirements:
High school diploma or equivalent approved by a recognized organization and one year of satisfactory clerical experience. Skills Requirement:
Keyboard familiarity with a minimum of 100 keystrokes per minute. Additional Information
The City of New York is an inclusive employer committed to diversity and equal opportunity, fostering a work environment free from discrimination and harassment based on protected characteristics.
#J-18808-Ljbffr