Customer Service Representative (Wholesure)
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Customer Service Representative (Wholesure)
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Acrisure Customer Service Representative (Wholesure)
Join to apply for the
Customer Service Representative (Wholesure)
role at
Acrisure Get AI-powered advice on this job and more exclusive features. About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Job Description
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Customer Service Representative is a member of the Customer Service team dedicated to a Wholesale providing service to clients located primary in the northeast. This individual is responsible for providing excellent customer service while upholding the organization's SLA.
Client-Facing Expectations:
Provide a positive experience to external customers in a fast-paced customer service environment. Manage requests via email, phone, and online chat features. Establish a strong working relationship with our external customers as well as internal colleagues to aid in a consistent and successful customer service experience.
Responsibilities:
Pulls electronic mail daily and records in agency management system. Monitors agency management system for misapplied mail and activities Assists with customer inquiries via phone, email, and online chat (50% phone handling expected). Assists Underwriting with Renewal Information Requests, Processes applications, policies, endorsements, binders, certificates, loss runs, audit requests and other items related to the servicing of clients. Request routine policy adjustments as directed by Account Manager Report claims to the carrier Provides support to Producers including preparing presentations and proposals Data entry in the agency management system Policy processing including pulling policies from websites and attach in the agency management system, check policy for accuracy (comparing it to the proposal and agency management system) and handle corrections according to agency guidelines, transmit policies electronically to client. Review Activity follow up list on a daily basis and take appropriate action. Consistently establishes and maintains high levels of trust and confidence with Account Service team by promptly responding and resolving services requests and issues; Other duties may be assigned.
Pay Details:
Hourly: $21 - $27
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California
residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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Join to apply for the
Customer Service Representative (Wholesure)
role at
Acrisure Customer Service Representative (Wholesure)
Join to apply for the
Customer Service Representative (Wholesure)
role at
Acrisure Get AI-powered advice on this job and more exclusive features. About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Job Description
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Customer Service Representative is a member of the Customer Service team dedicated to a Wholesale providing service to clients located primary in the northeast. This individual is responsible for providing excellent customer service while upholding the organization's SLA.
Client-Facing Expectations:
Provide a positive experience to external customers in a fast-paced customer service environment. Manage requests via email, phone, and online chat features. Establish a strong working relationship with our external customers as well as internal colleagues to aid in a consistent and successful customer service experience.
Responsibilities:
Pulls electronic mail daily and records in agency management system. Monitors agency management system for misapplied mail and activities Assists with customer inquiries via phone, email, and online chat (50% phone handling expected). Assists Underwriting with Renewal Information Requests, Processes applications, policies, endorsements, binders, certificates, loss runs, audit requests and other items related to the servicing of clients. Request routine policy adjustments as directed by Account Manager Report claims to the carrier Provides support to Producers including preparing presentations and proposals Data entry in the agency management system Policy processing including pulling policies from websites and attach in the agency management system, check policy for accuracy (comparing it to the proposal and agency management system) and handle corrections according to agency guidelines, transmit policies electronically to client. Review Activity follow up list on a daily basis and take appropriate action. Consistently establishes and maintains high levels of trust and confidence with Account Service team by promptly responding and resolving services requests and issues; Other duties may be assigned.
Pay Details:
Hourly: $21 - $27
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California
residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Insurance Referrals increase your chances of interviewing at Acrisure by 2x Get notified about new Customer Service Representative jobs in
New Jersey, United States . Manager, Customer Service Training & Quality
Client Service/ Call Center Representative
Part Time/Remote - Customer Communication Dispatch II Coordinator
Part Time/Remote - Customer Communication Dispatch II Coordinator
EWR Airport Customer Experience Specialist On-Call
Customer Service Representative - State Farm Agent Team Member
Bergen County, NJ $50,000.00-$55,000.00 2 weeks ago Bridgewater Center, NJ $40,000.00-$45,000.00 2 weeks ago Associate Customer Service Representative
Bridgewater Center, NJ $33,000.00-$39,000.00 2 weeks ago Parsippany, NJ $60,000.00-$80,000.00 2 weeks ago Customer Support Agent, Evenings and Weekends
Bridgewater Center, NJ $45,000.00-$50,000.00 2 weeks ago Jersey City, NJ $56,000.00-$60,000.00 1 day ago Customer Service Representative - State Farm Agent Team Member
Blackwood, NJ $36,000.00-$50,000.00 6 months ago (Remote) Customer Service Representative
Call Center Customer Service Representative
New Brunswick, NJ $40,000.00-$42,000.00 12 hours ago Customer Service Representative - State Farm Agent Team Member
Jersey City, NJ $40,000.00-$65,000.00 5 months ago Call Center Customer Service Representative (CSR)
New Brunswick, NJ $30,000.00-$40,000.00 11 hours ago Customer Service Representative - Work From Home (Fairfield, NJ)
Customer Service Representative - State Farm Agent Team Member
Newark, NJ $40,000.00-$50,000.00 2 years ago Jersey City, NJ $48,000.00-$53,000.00 1 day ago Customer Relations Representative - State Farm Agent Team Member
Hillside, NJ $40,000.00-$50,000.00 6 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr