Customer Service Representative
Stevens Point Auto Center, Stevens Point, Wisconsin, United States, 54481
AtStevens Point Auto Center, we take pride in taking care of our people and our guest's. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest's service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuouslygrow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.
Responsibilities
Answer customer service calls for scheduling inquiries
Respond promptly to internet, phone and text inquiries
Strive to hit daily personal and team goal metrics
Complete outbound service scheduling calls for future appointments needed for parts or recalls
Follow up with guests who missed/canceled appointments
Participate in being a team player and creating a positive atmosphere
Utilize CRM goal tracking system daily
Skills / Requirements
Strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Goal Oriented
Strong computer skills
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical and Dental
Vision Insurance
Life Insurance
401K Plan
Paid Training
Employee discounts on products and services
Growth Opportunities
Promote From Within
Above average industry pay
Holiday Parties & Celebration
Family owned and operated
Heavily involved in giving back to the community
Base hourly + Commission
Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do, which reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. TheRydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
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Responsibilities
Answer customer service calls for scheduling inquiries
Respond promptly to internet, phone and text inquiries
Strive to hit daily personal and team goal metrics
Complete outbound service scheduling calls for future appointments needed for parts or recalls
Follow up with guests who missed/canceled appointments
Participate in being a team player and creating a positive atmosphere
Utilize CRM goal tracking system daily
Skills / Requirements
Strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Goal Oriented
Strong computer skills
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical and Dental
Vision Insurance
Life Insurance
401K Plan
Paid Training
Employee discounts on products and services
Growth Opportunities
Promote From Within
Above average industry pay
Holiday Parties & Celebration
Family owned and operated
Heavily involved in giving back to the community
Base hourly + Commission
Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do, which reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. TheRydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
#J-18808-Ljbffr