Overview
We\'re seeking a strategic and results-driven Renewal Manager to join our High Value Accounts Growth team within the Mid Law segment. In this role, you\'ll serve as a trusted advisor to our most valuable law firm clients, owning the complete renewal lifecycle to drive retention, expansion, and long-term customer value. You\'ll combine consultative selling with data-driven insights to understand customer needs, mitigate risk, and deliver commercially sound renewals across our core product portfolio—including CoCounsel, Westlaw, and Practical Law. The ideal candidate thrives in a fast-paced, metrics-focused environment, excels at building cross-functional partnerships, and has a proven ability to balance customer advocacy with revenue growth objectives.
About the Role
In this role as a Renewal Manager, you will: Identify optimal engagement channels and validate customer needs to shape product plans and drive deals to close Schedule an average of 8-10 virtual and in-person appointments per week that advance customer conversations and renewal progress Own the end-to-end renewal motion to maximize retention, achieve renewal targets, and increase customer lifetime value by engaging customers during the renewal window Possess core knowledge across subsegment products (CoCounsel, Westlaw, Practical Law) and engage Sales Specialists where deep product expertise is required Understand macro/micro market trends, customer challenges, organizational structures, and decision-making processes; create monthly product engagement data analysis with expansion plans Partner cross-functionally with Sales and Customer Success to deliver timely, commercially sound renewals and support territory growth strategies Negotiate term and quantity changes, implement price increases, prevent downsell, minimize churn, and structure multi-year strategies Proactively identify risk through regular reviews of usage, adoption, and value metrics; flag risk signals early and drive mitigation plans with Sales Executives and CSMs Maintain renewal hygiene and forecast accuracy in Salesforce; provide clear risk/opportunity commentary and scenario plans to leadership using automated, insight-driven workflows
About You
You\'re a fit for the Renewal Manager role if your background includes: 3–5+ years in renewals, customer success, or account management Proven track record hitting retention and upsell targets Strong commercial acumen: pricing, discounting, negotiation, and multi-year structuring Data fluency: interpret product usage and health scores Excellent written and verbal communication; comfortable leading executive-level negotiations and escalations High attention to detail and operational rigor
#LI-AY1
What\’s in it For You?
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year. Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow\'s challenges and deliver real-world solutions. Industry Competitive Benefits:
We offer comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, retirement savings, tuition reimbursement, and wellbeing resources. Culture:
Globally recognized for inclusion and belonging, flexibility, work-life balance, and more. We value: Obsess over our Customers, Compete to Win, Challenge Our Thinking, Act Fast / Learn Fast, Stronger Together. Social Impact:
Two paid volunteer days off annually and opportunities to engage with pro-bono projects and ESG initiatives. Making a Real-World Impact:
We help customers pursue justice, truth, and transparency, supporting the rule of law and informed decision-making.
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, and life insurance, a 401k with company match, flexible vacation, paid time off, holidays, parental leave, and other well-being programs. The posting notes that pay ranges are provided where required by law. The target total cash compensation for eligible US locations is $147,000 - $273,000, with final compensation based on experience and internal equity. This job posting will close 04/19/2026.
About Us
Thomson Reuters informs the way forward by bringing together trusted content and technology for professionals across legal, tax, accounting, compliance, government, and media. We are powered by 26,000 employees across more than 70 countries, who contribute and grow professionally in flexible work environments. We are committed to equal employment opportunity and provide reasonable accommodations as required by law. Learn more at thomsonreuters.com.
#J-18808-Ljbffr
We\'re seeking a strategic and results-driven Renewal Manager to join our High Value Accounts Growth team within the Mid Law segment. In this role, you\'ll serve as a trusted advisor to our most valuable law firm clients, owning the complete renewal lifecycle to drive retention, expansion, and long-term customer value. You\'ll combine consultative selling with data-driven insights to understand customer needs, mitigate risk, and deliver commercially sound renewals across our core product portfolio—including CoCounsel, Westlaw, and Practical Law. The ideal candidate thrives in a fast-paced, metrics-focused environment, excels at building cross-functional partnerships, and has a proven ability to balance customer advocacy with revenue growth objectives.
About the Role
In this role as a Renewal Manager, you will: Identify optimal engagement channels and validate customer needs to shape product plans and drive deals to close Schedule an average of 8-10 virtual and in-person appointments per week that advance customer conversations and renewal progress Own the end-to-end renewal motion to maximize retention, achieve renewal targets, and increase customer lifetime value by engaging customers during the renewal window Possess core knowledge across subsegment products (CoCounsel, Westlaw, Practical Law) and engage Sales Specialists where deep product expertise is required Understand macro/micro market trends, customer challenges, organizational structures, and decision-making processes; create monthly product engagement data analysis with expansion plans Partner cross-functionally with Sales and Customer Success to deliver timely, commercially sound renewals and support territory growth strategies Negotiate term and quantity changes, implement price increases, prevent downsell, minimize churn, and structure multi-year strategies Proactively identify risk through regular reviews of usage, adoption, and value metrics; flag risk signals early and drive mitigation plans with Sales Executives and CSMs Maintain renewal hygiene and forecast accuracy in Salesforce; provide clear risk/opportunity commentary and scenario plans to leadership using automated, insight-driven workflows
About You
You\'re a fit for the Renewal Manager role if your background includes: 3–5+ years in renewals, customer success, or account management Proven track record hitting retention and upsell targets Strong commercial acumen: pricing, discounting, negotiation, and multi-year structuring Data fluency: interpret product usage and health scores Excellent written and verbal communication; comfortable leading executive-level negotiations and escalations High attention to detail and operational rigor
#LI-AY1
What\’s in it For You?
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year. Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow\'s challenges and deliver real-world solutions. Industry Competitive Benefits:
We offer comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, retirement savings, tuition reimbursement, and wellbeing resources. Culture:
Globally recognized for inclusion and belonging, flexibility, work-life balance, and more. We value: Obsess over our Customers, Compete to Win, Challenge Our Thinking, Act Fast / Learn Fast, Stronger Together. Social Impact:
Two paid volunteer days off annually and opportunities to engage with pro-bono projects and ESG initiatives. Making a Real-World Impact:
We help customers pursue justice, truth, and transparency, supporting the rule of law and informed decision-making.
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, and life insurance, a 401k with company match, flexible vacation, paid time off, holidays, parental leave, and other well-being programs. The posting notes that pay ranges are provided where required by law. The target total cash compensation for eligible US locations is $147,000 - $273,000, with final compensation based on experience and internal equity. This job posting will close 04/19/2026.
About Us
Thomson Reuters informs the way forward by bringing together trusted content and technology for professionals across legal, tax, accounting, compliance, government, and media. We are powered by 26,000 employees across more than 70 countries, who contribute and grow professionally in flexible work environments. We are committed to equal employment opportunity and provide reasonable accommodations as required by law. Learn more at thomsonreuters.com.
#J-18808-Ljbffr