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Sales and Service Specialist

Fulton Bank, Cherry Hill, New Jersey, United States

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Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work‑life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Job Summary This is a

full‑time

career opportunity (approximately 40 hours per week) based out of our

Cherry Hill, NJ

financial center at

399 Route 70E . Applicants must be available for scheduling around branch operation hours (no Sundays).

Responsibilities Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one‑stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer‑centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Time spent in various aspects of this universal role will vary depending on Financial Center traffic and customer needs.

Assist clients with teller transactions accurately and in accordance with bank policy and procedure.

Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.

Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.

Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.

Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.

Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Qualifications Education: High School Diploma or equivalent. (Required)

Experience: 1 or more years of customer service or sales experience. (Required)

Preferred: 6 to 12 months of cash handling experience.

Additional requirements: Must be able to read, understand, and act on the contents of all Company‑assigned and/or job‑related Compliance Programs, regulations, and policies and procedures. Must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Compensation The hourly rate for this position is $18.25 – $28.61. This role is eligible to participate in a short‑term incentive compensation plan subject to individual and company performance.

Benefits Fulton Bank offers a comprehensive Total Rewards program to those who qualify, including medical, dental, and vision plans with prescription drug coverage; flexible spending account or health savings account options; life insurance; a 401(k) program with employer match and Employee Stock Purchase Plan; paid time off and holiday pay; paid volunteer time; disability insurance; maternity and parental leave; adoption assistance; educational assistance; and a robust wellness program with financial incentives.

EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

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