Job ID
33682
Customer Service Account Manager
Regular
Tempe - AZ, United States of America (https://www.google.com/maps/place/Tempe - AZ,United States of America)
Apply to this job My candidate profile (https://career55.sapsf.eu/careers?company=syensqo&site=&loginFlowRequired=true)
Important EEO information related to openings in the US
Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) to access the Know Your Rights poster.
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Job Summary:
The CEM Defense Materials (CDM) business, a supplier of aerospace composite to various key US Military Programs, is seeking a
Customer Service Account Manager
to serves as the primary point of contact between customers, commercial teams, and supply chain operations. This role is responsible for managing a portfolio of customer accounts, processing orders accurately and efficiently, and providing support throughout the full order lifecycle. The position focuses on understanding customer requirements, resolving issues, and ensuring consistent, reliable service delivery.
Essential Duties and Responsibilities:
Serve as the primary point of contact between our manufacturing plants and customers, ensuring clear and timely communication.
Accurately manage customer orders from entry to invoice, maintaining up-to-date master data and ensuring compliance with our policies.
Collaborate with Supply Chain and Product Managers to address special customer requests and drive effective solutions.
Monitor and report on customer KPIs, proactively identifying opportunities for improvement.
Support complaint management processes, including credits, debits, and rebates.
Engage in cross-functional discussions to optimize processes and enhance customer outcomes.
Administer all orders in our ERP system, ensuring data accuracy and compliance with export regulations.
Manage customer portals, ensuring timely responses and documentation for audits and inspections.
Work closely with Pricing and Data Management teams to ensure accurate pricing and contract adherence.
Demonstrate a strong understanding of business processes, compliance obligations, and export requirements.
Non-Essential Duties and Responsibilities
? Other duties as assigned
Education and Experience
Required
:
? High school diploma required; a degree in business, communications, or a related field is strongly preferred.
? At least 5 years of experience as a customer service representative in a fast-paced manufacturing environment.
? Proficiency with Google Suite and Microsoft Office; experience with SAP is a plus.
? Demonstrated customer service expertise, ideally within manufacturing or industrial sectors; aerospace/defense industry experience is advantageous.
? Exceptional communication, negotiation, and interpersonal skills for effective interaction with both internal and external stakeholders.
? Strong decision-making and problem-solving abilities in a dynamic, fast-paced setting.
? Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
? Familiarity with export compliance, contract administration, and industry quality standards is desirable.
? Willingness to learn technical product information and apply it to customer solutions.
? Multilingual skills are highly valued.
Knowledge, Skill and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Safety conscious and works in a safe manner.
? A self-starter, positive "can-do" attitude, detail-oriented. Takes initiative in solving work-related problems.
? Driven towards action, goals, and results. Has the desire to learn, grow, and influence others to excel.
? Has a high attention to detail and demonstrates a sense of urgency.
? Ability to translate technical requirements into business terms to drive decisions.
? Flexible to changing demands, priorities, and work practices.
? Ability to work effectively with other team members.
? Excellent organizational skills and the ability to manage multiple projects and tasks.
? Ability to communicate effectively with peers and management in both verbal and written forms.
? Demonstrates the ability to consistently deliver work of exceptional quality without requiring oversight.
Supervisory Responsibilities
? N/A
Special Requirements
Applicants must be eligible to work in the US by either holding US Citizenship, a US Green card holder, or has obtained a license to work in an ITAR environment through the affiliated government agencies. Position may require the handling of ITAR controlled information, customer proprietary information, and confidential documents. Discretion is required.
CDM positions may require the ability to obtain and maintain a U.S. Government personnel security clearance. U.S. citizenship will be required for security clearance. Candidates will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Position may require travel up to 5%Preferred location is to home office as possible
You will get:
Competitive salary and benefits package. The U.S. base salary range reasonably expected to be paid for this position is $88,480 to $110,600 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
Training platform for all employees
Free well-being sessions (physical and psychological)
Limitations and Disclaimer
THE PRECEDING FUNCTIONS HAVE BEEN PROVIDED AS EXAMPLES OF THE TYPES OF WORK PERFORMED BY EMPLOYEES ASSIGNED TO THIS JOB CLASSIFICATION. MANAGEMENT RESERVES THE RIGHT TO ADD, MODIFY, CHANGE OR RESCIND WORK ASSIGNMENTS. [EXEMPT LANGUAGE: IF THIS POSITION IS CLASSIFIED AS EXEMPT MEANING MORE THAN 50% OF THE EMPLOYEE'S TIME IS SPENT PERFORMING EXEMPT JOB DUTIES CONSISTENT WITH THIS JOB DESCRIPTION. IF THE EMPLOYEE FINDS THE ACTUAL JOB DUTIES CHANGE FROM THOSE DESCRIBED HEREIN SO THE EMPLOYEE IS NOT PERFORMING EXEMPT DUTIES MORE THAN 50 % OF THE TIME, THE EMPLOYEE MUST IMMEDIATELY INFORM MANAGEMENT.] TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED ABOVE ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.
Essential:
Applicants must be eligible to work in the US by either holding US Citizenship, a US Green card holder, or has obtained a license to work in an ITAR environment through the affiliated government agencies. Position may now or in the future require the handling of ITAR controlled information, customer proprietary information, and confidential documents. For positions requiring the ability to obtain and maintain a U.S. Government personnel security clearance, U.S. citizenship is required. Candidates will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
About us
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.#LI-ONSITE #REMOTE #MIDDLE #LI-TS1
33682
Customer Service Account Manager
Regular
Tempe - AZ, United States of America (https://www.google.com/maps/place/Tempe - AZ,United States of America)
Apply to this job My candidate profile (https://career55.sapsf.eu/careers?company=syensqo&site=&loginFlowRequired=true)
Important EEO information related to openings in the US
Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) to access the Know Your Rights poster.
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Job Summary:
The CEM Defense Materials (CDM) business, a supplier of aerospace composite to various key US Military Programs, is seeking a
Customer Service Account Manager
to serves as the primary point of contact between customers, commercial teams, and supply chain operations. This role is responsible for managing a portfolio of customer accounts, processing orders accurately and efficiently, and providing support throughout the full order lifecycle. The position focuses on understanding customer requirements, resolving issues, and ensuring consistent, reliable service delivery.
Essential Duties and Responsibilities:
Serve as the primary point of contact between our manufacturing plants and customers, ensuring clear and timely communication.
Accurately manage customer orders from entry to invoice, maintaining up-to-date master data and ensuring compliance with our policies.
Collaborate with Supply Chain and Product Managers to address special customer requests and drive effective solutions.
Monitor and report on customer KPIs, proactively identifying opportunities for improvement.
Support complaint management processes, including credits, debits, and rebates.
Engage in cross-functional discussions to optimize processes and enhance customer outcomes.
Administer all orders in our ERP system, ensuring data accuracy and compliance with export regulations.
Manage customer portals, ensuring timely responses and documentation for audits and inspections.
Work closely with Pricing and Data Management teams to ensure accurate pricing and contract adherence.
Demonstrate a strong understanding of business processes, compliance obligations, and export requirements.
Non-Essential Duties and Responsibilities
? Other duties as assigned
Education and Experience
Required
:
? High school diploma required; a degree in business, communications, or a related field is strongly preferred.
? At least 5 years of experience as a customer service representative in a fast-paced manufacturing environment.
? Proficiency with Google Suite and Microsoft Office; experience with SAP is a plus.
? Demonstrated customer service expertise, ideally within manufacturing or industrial sectors; aerospace/defense industry experience is advantageous.
? Exceptional communication, negotiation, and interpersonal skills for effective interaction with both internal and external stakeholders.
? Strong decision-making and problem-solving abilities in a dynamic, fast-paced setting.
? Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
? Familiarity with export compliance, contract administration, and industry quality standards is desirable.
? Willingness to learn technical product information and apply it to customer solutions.
? Multilingual skills are highly valued.
Knowledge, Skill and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Safety conscious and works in a safe manner.
? A self-starter, positive "can-do" attitude, detail-oriented. Takes initiative in solving work-related problems.
? Driven towards action, goals, and results. Has the desire to learn, grow, and influence others to excel.
? Has a high attention to detail and demonstrates a sense of urgency.
? Ability to translate technical requirements into business terms to drive decisions.
? Flexible to changing demands, priorities, and work practices.
? Ability to work effectively with other team members.
? Excellent organizational skills and the ability to manage multiple projects and tasks.
? Ability to communicate effectively with peers and management in both verbal and written forms.
? Demonstrates the ability to consistently deliver work of exceptional quality without requiring oversight.
Supervisory Responsibilities
? N/A
Special Requirements
Applicants must be eligible to work in the US by either holding US Citizenship, a US Green card holder, or has obtained a license to work in an ITAR environment through the affiliated government agencies. Position may require the handling of ITAR controlled information, customer proprietary information, and confidential documents. Discretion is required.
CDM positions may require the ability to obtain and maintain a U.S. Government personnel security clearance. U.S. citizenship will be required for security clearance. Candidates will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Position may require travel up to 5%Preferred location is to home office as possible
You will get:
Competitive salary and benefits package. The U.S. base salary range reasonably expected to be paid for this position is $88,480 to $110,600 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
Training platform for all employees
Free well-being sessions (physical and psychological)
Limitations and Disclaimer
THE PRECEDING FUNCTIONS HAVE BEEN PROVIDED AS EXAMPLES OF THE TYPES OF WORK PERFORMED BY EMPLOYEES ASSIGNED TO THIS JOB CLASSIFICATION. MANAGEMENT RESERVES THE RIGHT TO ADD, MODIFY, CHANGE OR RESCIND WORK ASSIGNMENTS. [EXEMPT LANGUAGE: IF THIS POSITION IS CLASSIFIED AS EXEMPT MEANING MORE THAN 50% OF THE EMPLOYEE'S TIME IS SPENT PERFORMING EXEMPT JOB DUTIES CONSISTENT WITH THIS JOB DESCRIPTION. IF THE EMPLOYEE FINDS THE ACTUAL JOB DUTIES CHANGE FROM THOSE DESCRIBED HEREIN SO THE EMPLOYEE IS NOT PERFORMING EXEMPT DUTIES MORE THAN 50 % OF THE TIME, THE EMPLOYEE MUST IMMEDIATELY INFORM MANAGEMENT.] TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED ABOVE ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.
Essential:
Applicants must be eligible to work in the US by either holding US Citizenship, a US Green card holder, or has obtained a license to work in an ITAR environment through the affiliated government agencies. Position may now or in the future require the handling of ITAR controlled information, customer proprietary information, and confidential documents. For positions requiring the ability to obtain and maintain a U.S. Government personnel security clearance, U.S. citizenship is required. Candidates will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
About us
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.#LI-ONSITE #REMOTE #MIDDLE #LI-TS1