Customer Service Representative
Direct Hire | 2 Open Positions Location:
Arlington, TX - Onsite Schedule:
Monday through Friday, 8:00 AM to 5:00 PM
About the Company
Our client is a well-established national wholesale distributor headquartered in Arlington, Texas, with more than three decades of experience serving retailers across the country. The organization specializes in seasonal décor and lifestyle merchandise, delivering curated collections that align with evolving retail trends and consumer demand.
With expansive showroom presence in major U.S. markets including Atlanta, Dallas, and Las Vegas, the company introduces hundreds of new coordinated designs each season across Christmas, Fall, Halloween, Spring, Easter, garden, and floral categories. Their continued growth, strong retail partnerships, and expanding product lines have created the need to add Customer Service Representatives to their Arlington-based team.
This is an opportunity to join a stable, growth-oriented company that blends creativity, operational excellence, and long-standing industry relationships.
Position Overview
The Customer Service Representative serves as a key point of contact for retail partners, providing professional, responsive, and solution-oriented support. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced wholesale distribution environment.
Essential Responsibilities Answer incoming customer calls regarding product inquiries, pricing, ship dates, order status, returns, and damage claims Respond to customer inquiries via email and web communication channels Process returns, damage claims, and order adjustments accurately and efficiently Place customer orders and update order details as needed Make outbound calls to follow up on orders, clarify details, or provide updates Partner cross-functionally with warehouse, sales, and operations teams to resolve customer concerns Maintain accurate and up-to-date customer records within the CRM or customer service database Provide order desk support during showroom market events Qualifications
2 to 5 years of experience in a customer service or call center environment Experience supporting retail or wholesale accounts is highly preferred Seasonal décor, home goods, or related industry exposure is a plus Strong proficiency in Microsoft Excel, Word, and PowerPoint Highly organized with exceptional follow-through and attention to detail Ability to multitask and manage deadlines in a fast-paced setting Strong verbal and written communication skills Effective problem-solving and customer resolution capabilities Ability to work collaboratively in a team-oriented environment Education
High School Diploma or equivalent required Keywords for Search Optimization
Customer Service Representative, CSR, Wholesale Customer Support, Retail Account Support, Order Processing Specialist, Call Center Representative, Inside Sales Support, Seasonal Merchandise, Distribution Customer Service, Onsite Customer Service Arlington TX
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.com
Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Direct Hire | 2 Open Positions Location:
Arlington, TX - Onsite Schedule:
Monday through Friday, 8:00 AM to 5:00 PM
About the Company
Our client is a well-established national wholesale distributor headquartered in Arlington, Texas, with more than three decades of experience serving retailers across the country. The organization specializes in seasonal décor and lifestyle merchandise, delivering curated collections that align with evolving retail trends and consumer demand.
With expansive showroom presence in major U.S. markets including Atlanta, Dallas, and Las Vegas, the company introduces hundreds of new coordinated designs each season across Christmas, Fall, Halloween, Spring, Easter, garden, and floral categories. Their continued growth, strong retail partnerships, and expanding product lines have created the need to add Customer Service Representatives to their Arlington-based team.
This is an opportunity to join a stable, growth-oriented company that blends creativity, operational excellence, and long-standing industry relationships.
Position Overview
The Customer Service Representative serves as a key point of contact for retail partners, providing professional, responsive, and solution-oriented support. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced wholesale distribution environment.
Essential Responsibilities Answer incoming customer calls regarding product inquiries, pricing, ship dates, order status, returns, and damage claims Respond to customer inquiries via email and web communication channels Process returns, damage claims, and order adjustments accurately and efficiently Place customer orders and update order details as needed Make outbound calls to follow up on orders, clarify details, or provide updates Partner cross-functionally with warehouse, sales, and operations teams to resolve customer concerns Maintain accurate and up-to-date customer records within the CRM or customer service database Provide order desk support during showroom market events Qualifications
2 to 5 years of experience in a customer service or call center environment Experience supporting retail or wholesale accounts is highly preferred Seasonal décor, home goods, or related industry exposure is a plus Strong proficiency in Microsoft Excel, Word, and PowerPoint Highly organized with exceptional follow-through and attention to detail Ability to multitask and manage deadlines in a fast-paced setting Strong verbal and written communication skills Effective problem-solving and customer resolution capabilities Ability to work collaboratively in a team-oriented environment Education
High School Diploma or equivalent required Keywords for Search Optimization
Customer Service Representative, CSR, Wholesale Customer Support, Retail Account Support, Order Processing Specialist, Call Center Representative, Inside Sales Support, Seasonal Merchandise, Distribution Customer Service, Onsite Customer Service Arlington TX
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.com
Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.