BDC Representative (Smart Honda of Des Moines)
Gurley Leep Automotive Family, Clive, Iowa, United States, 50325
Customer Service Representative
Gurley Leep is a family-owned company with 23 locations across five states and continues to expand. We are looking for our next part-time Customer Service Representative to join our team at Smart Honda of Des Moines! Our Customer Service Representative is responsible for all inbound dealership calls, engaging in online/phone dialogues, answering basic questions, as well as setting appointments for our Service team. This position requires excellent communication skills via phone, email, text and writing skills which include both grammar and spelling. Job duties include: Scheduling service appointments Following a proven customer service process that will get both you and the customer positive results Determining each customer's vehicle needs by asking questions Shuttle coordination Other duties as assigned Requirements Customer service experience a plus, but would consider training the right candidate Highly proficient computer skills Demonstrated experience with navigating internet channels Quick response time Excellent written skills (grammar and spelling)
Gurley Leep is a family-owned company with 23 locations across five states and continues to expand. We are looking for our next part-time Customer Service Representative to join our team at Smart Honda of Des Moines! Our Customer Service Representative is responsible for all inbound dealership calls, engaging in online/phone dialogues, answering basic questions, as well as setting appointments for our Service team. This position requires excellent communication skills via phone, email, text and writing skills which include both grammar and spelling. Job duties include: Scheduling service appointments Following a proven customer service process that will get both you and the customer positive results Determining each customer's vehicle needs by asking questions Shuttle coordination Other duties as assigned Requirements Customer service experience a plus, but would consider training the right candidate Highly proficient computer skills Demonstrated experience with navigating internet channels Quick response time Excellent written skills (grammar and spelling)