Items Processing Specialist
Reporting to a Deposit Operations (Transactional Banking) Supervisor, the Items Processing Specialist works within Deposit Operations on the Transactional Banking team. In this role, the Items Processing Specialist will primarily handle routine/high-volume tasks while aiding in the implementation and execution of consistent controls to mitigate operational risk and deliver exceptional customer service to all internal and external clients with each interaction. Additionally, this individual will perform maintenance, processing, and reviews all deposit-related transactions throughout the Bank, including ATM transactions, Remote Deposit Capture transactions, Vertex teller transactions, and Check files. Additional training may be required to assist with ACH file processing and related tasks. Hours for this position rotate every two weeks. Bi-weekly shifts: 9:00 am
5:30 pm 11:30 am
8:00 pm Key Accountabilities: Provides superior customer service by promptly responding to telephone and/or e-mail inquiries, requests, and issues and proactively addressing internal customer inquiries/concerns. Researches and resolves problems and errors by taking ownership and following through to resolution. Processes both incoming and outgoing check image files with the Federal Reserve and other financial institutions. Monitors remittances to and from these institutions and researches any discrepancies making correcting adjustments as necessary. Processes daily Corporate and Consumer Remote Deposit Capture files, Vertex teller capture files, and ATM deposit files, researching and correcting any issues that may occur. Understands, reviews, and adheres to Check related Regulations, ECCHO rules, and Federal Reserve processing guidelines. Develops and maintains a thorough understanding of Jack Henry Silverlake, 4Sight, Check 21, and other critical bank systems. Works with the appropriate third-party contacts when issues or questions may arise. Works closely with Treasury and Payment Services to ensure seamless customer service related to check processing. Proactively looks for and communicates opportunities for process improvements within their team, the department, or the Bank that lead to efficiency, better customer service, or risk reduction. Communicates any pertinent information to supervisors, team members, and internal/external customers to ensure timely resolution of all problems and customer service situations. Routinely shifts area of focus based on the needs of the team and/or department. Able to be flexible and adaptable at all times. Levels: A Level I Items Processing Specialist will be proactively training towards gaining sufficient knowledge in the processes and accountabilities associated with the position to operate independently and with a high level of confidence. A Level II Items Processing Specialist will be fully proficient in processes associated with the position and operates with minimal supervision or assistance. Proactively work towards cross-training team members, updating procedures, and assisting with more complex or higher-level tasks as necessary. A Level III Items Processing Specialist will have a detailed understanding of job-specific processes as well as the impact and relation to other processes and business lines, will routinely work with highly complex or detailed problems, will proactively assist with projects and identifying process improvements, and will exhibit leadership by example within the department as a whole. General Accountabilities: Interacts harmoniously and effectively with others, focusing on attaining bank goals and objectives through a commitment to teamwork. Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook. Performs additional duties as assigned. Key Competencies: Creativity/Innovation
Looks for opportunities to increase efficiency and effectiveness throughout the department. Has the ability to constructively challenge assumptions and seek/develop new and different ways to improve performance and engagement throughout the department. Adaptability/Flexibility
Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs. Proactivity/Initiative
Takes independent action, operates as a pro-active self-starter and acts on opportunities, practices self-development. Integrity/Ethics
Deals with others straightforwardly and honestly, is accountable for actions, maintains confidentiality, supports company values, and conveys news, good or bad. Interpersonal Skills
Has excellent written and verbal communication skills and the ability to exhibit active listening skills and be open to other viewpoints, perspectives, etc. Organizational Skills
Able to effectively manage, prioritize and keep track of multiple tasks/projects/requests at any given time. Vision/Values
Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others, and incorporates vision when planning. Knowledge/Skills/Experience Requirements: College Degree Preferred High School Diploma or Equivalent Required Banking Experience Helpful Strong computer skills with the desire to learn and apply new technology Required to attend ongoing training sessions to improve professional skills PHYSICAL DEMANDS / CONDITIONS: General office environment. Moderate lifting (to 35 lbs.) required. In addition, moderate reaching, walking, sitting, and standing are required. EQUIPMENT USED: General office equipment External and internal applications and position incumbents who become disabled must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Reporting to a Deposit Operations (Transactional Banking) Supervisor, the Items Processing Specialist works within Deposit Operations on the Transactional Banking team. In this role, the Items Processing Specialist will primarily handle routine/high-volume tasks while aiding in the implementation and execution of consistent controls to mitigate operational risk and deliver exceptional customer service to all internal and external clients with each interaction. Additionally, this individual will perform maintenance, processing, and reviews all deposit-related transactions throughout the Bank, including ATM transactions, Remote Deposit Capture transactions, Vertex teller transactions, and Check files. Additional training may be required to assist with ACH file processing and related tasks. Hours for this position rotate every two weeks. Bi-weekly shifts: 9:00 am
5:30 pm 11:30 am
8:00 pm Key Accountabilities: Provides superior customer service by promptly responding to telephone and/or e-mail inquiries, requests, and issues and proactively addressing internal customer inquiries/concerns. Researches and resolves problems and errors by taking ownership and following through to resolution. Processes both incoming and outgoing check image files with the Federal Reserve and other financial institutions. Monitors remittances to and from these institutions and researches any discrepancies making correcting adjustments as necessary. Processes daily Corporate and Consumer Remote Deposit Capture files, Vertex teller capture files, and ATM deposit files, researching and correcting any issues that may occur. Understands, reviews, and adheres to Check related Regulations, ECCHO rules, and Federal Reserve processing guidelines. Develops and maintains a thorough understanding of Jack Henry Silverlake, 4Sight, Check 21, and other critical bank systems. Works with the appropriate third-party contacts when issues or questions may arise. Works closely with Treasury and Payment Services to ensure seamless customer service related to check processing. Proactively looks for and communicates opportunities for process improvements within their team, the department, or the Bank that lead to efficiency, better customer service, or risk reduction. Communicates any pertinent information to supervisors, team members, and internal/external customers to ensure timely resolution of all problems and customer service situations. Routinely shifts area of focus based on the needs of the team and/or department. Able to be flexible and adaptable at all times. Levels: A Level I Items Processing Specialist will be proactively training towards gaining sufficient knowledge in the processes and accountabilities associated with the position to operate independently and with a high level of confidence. A Level II Items Processing Specialist will be fully proficient in processes associated with the position and operates with minimal supervision or assistance. Proactively work towards cross-training team members, updating procedures, and assisting with more complex or higher-level tasks as necessary. A Level III Items Processing Specialist will have a detailed understanding of job-specific processes as well as the impact and relation to other processes and business lines, will routinely work with highly complex or detailed problems, will proactively assist with projects and identifying process improvements, and will exhibit leadership by example within the department as a whole. General Accountabilities: Interacts harmoniously and effectively with others, focusing on attaining bank goals and objectives through a commitment to teamwork. Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook. Performs additional duties as assigned. Key Competencies: Creativity/Innovation
Looks for opportunities to increase efficiency and effectiveness throughout the department. Has the ability to constructively challenge assumptions and seek/develop new and different ways to improve performance and engagement throughout the department. Adaptability/Flexibility
Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs. Proactivity/Initiative
Takes independent action, operates as a pro-active self-starter and acts on opportunities, practices self-development. Integrity/Ethics
Deals with others straightforwardly and honestly, is accountable for actions, maintains confidentiality, supports company values, and conveys news, good or bad. Interpersonal Skills
Has excellent written and verbal communication skills and the ability to exhibit active listening skills and be open to other viewpoints, perspectives, etc. Organizational Skills
Able to effectively manage, prioritize and keep track of multiple tasks/projects/requests at any given time. Vision/Values
Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others, and incorporates vision when planning. Knowledge/Skills/Experience Requirements: College Degree Preferred High School Diploma or Equivalent Required Banking Experience Helpful Strong computer skills with the desire to learn and apply new technology Required to attend ongoing training sessions to improve professional skills PHYSICAL DEMANDS / CONDITIONS: General office environment. Moderate lifting (to 35 lbs.) required. In addition, moderate reaching, walking, sitting, and standing are required. EQUIPMENT USED: General office equipment External and internal applications and position incumbents who become disabled must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.