Sr. Customer Service Representative - Liverpool, NY
VetJobs, Liverpool, New York, United States, 13088
Senior Customer Service Representative
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Avery Dennison Corporation is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide
including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive
we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. At Avery Dennison, some of the great benefits we provide are: Health & wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Employee Assistance Program eligibility / Health Advocate Paid vacation and paid holidays We are seeking a highly motivated and experienced Senior Customer Service Representative to join our fast-paced, high-volume manufacturing environment. The ideal candidate is a self-starter with a proven ability to work independently as well as collaboratively in a team setting. This role is crucial for maintaining excellent customer relationships, supporting sales objectives, and driving continuous improvement in our customer service operations. Experience in the manufacturing industry is required, with a strong preference for apparel manufacturing experience. Key Responsibilities
Customer and Sales Support Manage high-volume customer inquiries, purchase orders, product requests, and service issues with speed and accuracy. Process and manage customer orders and related documentation, requiring accurate data entry. Develop and maintain strong, effective relationships with internal partners, including Sales, Production, and Logistics, to ensure seamless customer service delivery. Serve as an escalation point for complex customer issues, providing timely and effective resolution. Mentorship and Leadership Act as a mentor to less experienced team members, sharing best practices and product knowledge. Assist in training new customer service staff on company processes, systems, and service standards. Process Improvement and Adaptability Identify opportunities for process improvement that enhance efficiency and customer satisfaction. Quickly adapt to changes in process, systems, and priorities as dictated by business needs and technological advancements. Communication and Administrative Exhibit strong verbal and written communication skills to effectively interact with customers and internal stakeholders. Perform required administrative tasks and maintain detailed records of customer interactions and transactions. Maintain up-to-date product knowledge and understanding of manufacturing timelines and capabilities.
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Avery Dennison Corporation is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide
including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive
we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. At Avery Dennison, some of the great benefits we provide are: Health & wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Employee Assistance Program eligibility / Health Advocate Paid vacation and paid holidays We are seeking a highly motivated and experienced Senior Customer Service Representative to join our fast-paced, high-volume manufacturing environment. The ideal candidate is a self-starter with a proven ability to work independently as well as collaboratively in a team setting. This role is crucial for maintaining excellent customer relationships, supporting sales objectives, and driving continuous improvement in our customer service operations. Experience in the manufacturing industry is required, with a strong preference for apparel manufacturing experience. Key Responsibilities
Customer and Sales Support Manage high-volume customer inquiries, purchase orders, product requests, and service issues with speed and accuracy. Process and manage customer orders and related documentation, requiring accurate data entry. Develop and maintain strong, effective relationships with internal partners, including Sales, Production, and Logistics, to ensure seamless customer service delivery. Serve as an escalation point for complex customer issues, providing timely and effective resolution. Mentorship and Leadership Act as a mentor to less experienced team members, sharing best practices and product knowledge. Assist in training new customer service staff on company processes, systems, and service standards. Process Improvement and Adaptability Identify opportunities for process improvement that enhance efficiency and customer satisfaction. Quickly adapt to changes in process, systems, and priorities as dictated by business needs and technological advancements. Communication and Administrative Exhibit strong verbal and written communication skills to effectively interact with customers and internal stakeholders. Perform required administrative tasks and maintain detailed records of customer interactions and transactions. Maintain up-to-date product knowledge and understanding of manufacturing timelines and capabilities.