Customer Account Specialist
We are seeking a detail-oriented and customer-focused Customer Account Specialist to strengthen our customer relationships and ensure an exceptional service experience. In this role, you will serve as a key point of contact for customers, providing product insights, troubleshooting issues, and coordinating closely with our outside sales team. This position is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving, relationship building, and operational coordination. Key Responsibilities
Respond to and resolve customer inquiries, issues, and complaints efficiently by collaborating with internal teams. Provide product information, support, and recommendations to customers and Territory Sales Managers. Anticipate customer needs and proactively identify potential service concerns. Troubleshoot customer service challenges and ensure timely corrective actions. Manage the complete order lifecycleincluding order entry, adjustments, and follow-upto ensure accuracy and on-time delivery. Partner with the sales team to identify and implement process improvements. Monitor customer satisfaction, KPIs, and service level agreements to ensure service excellence. Escalate customer concerns appropriately to ensure effective resolution. Maintain accurate records of customer interactions, issues, and resolutions within the CRM system. Required Skills & Qualifications
Previous customer service experience Ability to consistently meet service and delivery deadlines Strong multitasking and prioritization abilities in a fast-paced work environment Experience working with CRM and ERP systems Excellent verbal and written communication skills Strong problem-solving capabilities Effective time management skills Bachelor's degree preferred Job Type & Location: This is a Contract to Hire position based out of Auburn Hills, MI. Pay and Benefits: The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Auburn Hills, MI. Application Deadline: This position is anticipated to close on Mar 2, 2026.
We are seeking a detail-oriented and customer-focused Customer Account Specialist to strengthen our customer relationships and ensure an exceptional service experience. In this role, you will serve as a key point of contact for customers, providing product insights, troubleshooting issues, and coordinating closely with our outside sales team. This position is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving, relationship building, and operational coordination. Key Responsibilities
Respond to and resolve customer inquiries, issues, and complaints efficiently by collaborating with internal teams. Provide product information, support, and recommendations to customers and Territory Sales Managers. Anticipate customer needs and proactively identify potential service concerns. Troubleshoot customer service challenges and ensure timely corrective actions. Manage the complete order lifecycleincluding order entry, adjustments, and follow-upto ensure accuracy and on-time delivery. Partner with the sales team to identify and implement process improvements. Monitor customer satisfaction, KPIs, and service level agreements to ensure service excellence. Escalate customer concerns appropriately to ensure effective resolution. Maintain accurate records of customer interactions, issues, and resolutions within the CRM system. Required Skills & Qualifications
Previous customer service experience Ability to consistently meet service and delivery deadlines Strong multitasking and prioritization abilities in a fast-paced work environment Experience working with CRM and ERP systems Excellent verbal and written communication skills Strong problem-solving capabilities Effective time management skills Bachelor's degree preferred Job Type & Location: This is a Contract to Hire position based out of Auburn Hills, MI. Pay and Benefits: The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Auburn Hills, MI. Application Deadline: This position is anticipated to close on Mar 2, 2026.