Customer Service Representative - Sauget, IL
Watco, East Saint Louis, Illinois, United States, 62201
Customer Service Representative - Sauget, IL
Watco is seeking a detail-oriented Customer Service Representative to support daily operations at our Sauget terminal. This office-based role is highly computer and Excel focused, requiring precise data entry, dual verification of critical information, and regular coordination with drivers, customers, and operations teams. The position plays a key role in maintaining accurate documentation, clear communication, and efficient terminal operations within a multi-service marine and rail facility. Respond to customer inquiries via phone, email, and in person, providing timely and professional support Provide excellent customer service with patience, courtesy, and professionalism Work closely with customers to ensure their satisfaction Coordinate incoming orders with internal teams Coordinate product delivery with outside carriers Prepare accurate documentation and maintain required records Perform accurate data entry, including dual verification of critical information when required Provide general administrative support, including operating office equipment and maintaining organized files and records Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately Learn from feedback, directions, and observations and apply procedures using sound judgment Contribute positively as part of a team, taking on additional tasks as needed Maintain dependable attendance and consistent performance Perform work in compliance with company standards, procedures, and regulatory requirements Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles Contribute to continuous improvement and operational excellence Other duties as assigned Proficiency with computers and Microsoft Office Successful completion of a pre-employment background check and drug screen Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner Ability to maintain a high level of attention to detail in all tasks Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions Ability to recognize and define problems, identify resources, and implement viable solutions Ability to organize work, set priorities, and meet deadlines with minimal supervision Sound judgment and ability to work independently when needed High School or GED equivalent
Watco is seeking a detail-oriented Customer Service Representative to support daily operations at our Sauget terminal. This office-based role is highly computer and Excel focused, requiring precise data entry, dual verification of critical information, and regular coordination with drivers, customers, and operations teams. The position plays a key role in maintaining accurate documentation, clear communication, and efficient terminal operations within a multi-service marine and rail facility. Respond to customer inquiries via phone, email, and in person, providing timely and professional support Provide excellent customer service with patience, courtesy, and professionalism Work closely with customers to ensure their satisfaction Coordinate incoming orders with internal teams Coordinate product delivery with outside carriers Prepare accurate documentation and maintain required records Perform accurate data entry, including dual verification of critical information when required Provide general administrative support, including operating office equipment and maintaining organized files and records Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately Learn from feedback, directions, and observations and apply procedures using sound judgment Contribute positively as part of a team, taking on additional tasks as needed Maintain dependable attendance and consistent performance Perform work in compliance with company standards, procedures, and regulatory requirements Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles Contribute to continuous improvement and operational excellence Other duties as assigned Proficiency with computers and Microsoft Office Successful completion of a pre-employment background check and drug screen Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner Ability to maintain a high level of attention to detail in all tasks Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions Ability to recognize and define problems, identify resources, and implement viable solutions Ability to organize work, set priorities, and meet deadlines with minimal supervision Sound judgment and ability to work independently when needed High School or GED equivalent